Corporate Sales Executive
Crystal Gallery LLC
Total years of experience :11 years, 11 Months
July 2012 till date; Corporate Sales Associate, Crystal Gallery, Dubai, UAE.
Key responsibilities: * Redesigning company's website in phases, added new features
* New product development-suggested ideas and implemented them
* Marketing company's profile through various business directories, also redesigned corporate stationery. Have participated in brand building activities at events
* Sales; handled existing and new clients, have followed leads and referrals.
September 2010-February 2012; Customer Service Advisor, Ventura BPO Services, Leeds, United Kingdom. Ventura was owned by NEXT Retail Pvt Ltd.
Worked for Sky Digital TV and Orange, a mobile network operator and internet service provider in the United Kingdom.
Key responsibilities at Sky: Customer service for sky tv, broadband and phone customers, answered queries on billing and resolving general queries.
Key responsibilities at Orange: Designing packages with lucrative offers and benefits for customers whose mobile phone contracts had to be renewed.
March 2008-September 2008; Team Leader - Operations; Aegis Software, India
Aegis Software is a Business Processing and Outsourcing Company which handles key accounts for clients based in India and a few accounts from USA and Canada.
Key responsibilities: * Coordinated with the clients to ensure the launch of the Customer Service for Yahoo! Search Marketing went smoothly
* Handled team comprising of 16 members, monitoring their performance
* Compiled management reports and presented the same to senior management.
April 2005-January 2008, Process Lead; Tesco HSC, India
Tesco PLC set up a centre in Bangalore, India, where most key back end processes and IT support are carried out.
I. Project- Distribution Direct
Joined project as Senior Officer-Contact Center, got promoted to Process Lead
Key Responsibilities
* Managed phase I transition of Distribution Direct from UK to India. Distribution Direct is part of the supply chain network, the work done in UK was duplicated and remotely managed in India. Spent 3 weeks in the UK for the knowledge transfer, liaised with key stakeholders and managers based in UK.
* Handled new team comprising of 17 members, monitored their day to day performance, compiled MIS reports, organized training
II. Project-Stores Helpdesk
Joined as Officer-Contact Center, got promoted to Senior Officer- Contact Centre
Key Responsibilities
* Helped the project trainer to update training manuals, provided support to the clients for achieving maximum customer satisfaction.
* Worked with the HR team for 2 months to recruit new employees
Achievements
* At Distribution Direct: Compiled the training manual after transitioning the project, trained a team of 17 new recruits despite having no prior experience in training.
* At Stores Helpdesk: Received 3 value awards from team-mates for taking initiatives, got the individual award for stellar performance for quarter 2- July 2006; for taking on extra responsibilities and going the extra mile.
December 2002-November 2004; Senior Customer Service Associate, ICICI OneSource, India.
ICICI OneSource is a Business Processing and Outsourcing Company which handles key accounts for clients from all over the world.
Project- Diamond Insurance
Diamond Car Insurance for women is part of the UK based Admiral Insurance conglomerate. Part of the customer service department was based in Bangalore, India.
Key Responsibilities
* Summary and status report preparation for clients.
Indiainfo.com is a Bangalore based portal, which was the only portal in India to get ISO certified. The portal is similar to Yahoo!, which hosts both paid and non-paid services for internet users.
Key Responsibilities
Implementing strategies that promote and support the company including identifying clients needs that are both revenue and non revenue generating
Responsible for idea generation for content development
Built brand focus in conjunction with operational requirement.
Generating ideas and content for advertisements.
Did research for BPL frost free refridgerators.
2008-2009 MBA (Master's Degree in Business Administration) University of Leeds Business School, United Kingdom. Dissertation Measuring Consumer's Attitudes to Ready-to-Eat Food in India
1998-1999 Post Graduate Diploma in Advertising and Communications- PSG Institute of Management, Coimbatore, India.
1995-1998 B.Sc Zoology - Nirmala College for Women, Coimbatore, India. Internship Training * Did a month's internship with Pentagon Communications Pvt Ltd as a Trainee Copywriter, worked on advertisements for Fabmart and Wipro's printer cartridges * 2 month internship with Rediffusion DY&R, an advertising agency affiliated to D Y& R, New York. Carried out a survey and comparison analysis of BPL's frost free refrigerators compared to other refrigerators available in the Indian market.
