Kiran babu

• Coordinated 5-6 staffs on the floor, leading shifts and delegating tasks which resulted in
getting a person- centred care for 25 residents.
• Supervision and appraisal of junior staff through 1:1 meeting, as a result team
performance and engagement improved.
• Administered medicines to the residents, in the correct time following 6R Principles thus
medication errors were prevented.
• Safeguarding awareness to the staff which led to a noticeable reduction in the number of
incident escalations, also improved the safety and wellbeing of residents

• Effectively interacting with clients, their families, and healthcare professionals
communication became more transparent, and care delivery was more consistent.
• Ensured compliances with safety guidelines and organizational polices during all
activities and events.
• Managing time efficiently, prioritizing tasks, and maintaining accurate records in
compliance with organizational standards.
• Collaborating effectively with nurses, doctors, and other members of the care team to
provide quality care.

• Shadowed experienced team members in handling potential employee relations cases
improved my understanding of employee relations processes.
• Coordinated induction training and onboarding procedures for seamless hiring operations
ensured seamless onboarding experience, reduced administrative delays, . and improved
new hire satisfaction.
• Launched background checks for new team members and completed required follow-ups,
minimized onboarding delays and safeguarded the organizations
standards.

• Anticipated and addressed guests service needs, this led to increased guest satisfaction and
positive feedback.
• Greeting new customers answered initial questions and took orders to drink, creating a
positive first impression and ensuring smooth service flow.
• Improved customer satisfaction through actively listening to them and operational
operation issues where addressed quickly, reducing repeated complaints.