Sr. System Engineer
Larsen & Toubro Infotech Ltd
مجموع سنوات الخبرة :20 years, 4 أشهر
Planning, Design, Vendor Co-ordination, Implementation, Post Implementation support & Escalations
•Assisting the business development team for project bidding with technological competencies & solution designing for IPT/UC projects of Cisco and Avaya. Managing the technical aspects throughout the project lifecycle
•Requirements gathering & feasibility/scope definition for RFP’s received from Business Development team
•Interacting with clients globally from various countries like Europe, US, UK for understanding their business requirement and presenting a business case/solution to BU head/Practice head for IPT/UC projects
Project:
Offshore Project Support - (Role - Avaya Consultant)
•Project involves Level 1, 2 & 3 Support for Clients infrastructure globally
•Support includes Avaya IP Office, Avaya MES, SM, CM, AES, CMS, MM, Witness Contact Store, TeamView Unified operator and Integrated Management
•Co-ordination with client for planning up-gradation/migration of end of support applications
•Value add-on for projects in terms of implementing new applications & features
•Ensuring Closure of trouble ticket in defined SLA and root cause analysis for frequent incidents/problem
Project Management
•Leading & Mentoring team, Project Planning/Management & Task allocation
•Assisting the business development team for project bidding with technological competencies
•Handling major projects on IP telephony, Integrated Voice Response solution, Call center & corporate Voice Networking on Avaya Media servers, Nice Logger, IP Turret & Avaya IP office product Family
•Product designing & integration for Call center solutions on Inbound & Outbound Avaya Communication Manager & Avaya IP Office Products
2. Product Team Management
•Understanding new technology era in the market & development in the Avaya Product
•Training service / Sales team for Avaya Product Family
•Supporting Presales. Understanding & designing customized solution on the IP telephony, Data Networking solution and security Products
•Regular Updating & Key Tech-tips for ensuring best service grade in the market
•Handling Escalation on Avaya Products for Definity / Media servers & Unified Messaging and Avaya IP Office
•Supporting small & mid size Call Centers of Avaya and Product testing
Projects:
Mumbai Police Dial 100 -
11+ Years of experience in IP telephony, Unified Communication and Voice Networking in Planning, Design, Implementation & Support. This includes Avaya IP Telephony, Avaya Call Center, Avaya Voice Portal, Avaya MES, Avaya Session and System manager, IP Trade Trading Solution, Nice, Witness & Voicegate Voice logger / Recorder. Expertise in installation and implementation of Complex voice Solutions on Avaya Communication Manager & Avaya SME Products. Also include on-line troubleshooting, problem determination, maintaining hardware and software configuration. It also includes Project Implementation and Support, Leadership, Vendor Coordination, Escalations etc
Project involves implementing IP telephony across Railway Station for interoffice calling reducing the PSTN expenses
for designing the IP telephony network
•Presenting a business study for ROI to management to justify the benefit of IP telephony deployment
•Bandwidth consideration and up-gradation for branches
•Maintaining the dial plan and using a single end point for CUG and PSTN calling
•Implementing call admission control for routing call to the secondary link/PSTN in case of insufficient bandwidth on the WAN link
•Implementing tenant partitioning for DoT compliance
MD India HealthCare Service ACD System
courses: Avaya Certified Implementation Specialist
courses: Avaya Certified Implementation Specialist
courses: Avaya Certified Implementation Specialist
courses: Avaya Certified Implementation Specialist