Client Liaison Administrator/ Project
Better Homes LLC
مجموع سنوات الخبرة :10 years, 8 أشهر
Call Center (CSR/ BPO) Experience 5.3 Years
1. Working with Better Homes LLC as an Client Liaison Administrator/ Project
Coordinator for Residential Sales and Leasing Dept. since July '08 - specialized in
Sales, Rentals, Community, Office, Retails and Warehouses.
• Trained by professional to understand the process & Residential Sales and Leasing
systems & also the real estate market in UAE.
• Handling all the Payments, documents, Legal paper work with concern to the Law of
UAE (RERA/ Downtown/ Tecom / DIP/ Free zone/ DIFC)
• Generating Tenancy Contracts (Required as per the properties)
• Checking the documents & issuing the receipts.
• Maintaining all the transaction/ communications for the Clients & the Landlord.
• Generating Commission reports for all the consultants.
• Daily creating CRM/ Lead/ Reserved & Available Report from Master Key.
• Handling major exclusive & non exclusive projects.
• Monthly maintenance of Invoice & Receipt reports.
• Coordinating & Following up with Accounts on electronic transfers & receipts.
• Specialized in Master key for adding, reserving units, banking & generating reports.
2. Worked with Emirates Bank Group U.A.E., for Du Telecom from April '07 till
June '08.
• Handling Consumer & Enterprise Customer Queries.
• Excelled as a Billing analyst in handling billing queries. (Billing dept.)
• Identified in taking Escalation Calls (In the Absence of TL)
3. Worked with Epicenter Technology Pvt Ltd. Powai since January '06 till April '07 as a
Sr. Customer Service Representative for American Express Credit Amex (Australia & U.K.) - Responsibilities as Collection officer
• Informing customers about their exceeding credit limits on their cards.
• Reminding Customers about their outstanding bills.
• Providing details to enable them to stay within credit limit.
• Responsibilities of American Express Customer Service (UK)
• Dealing with customer queries on their accounts & credit cards.
• Handling customer grievances on accounts.
4. Worked With GTL Limited Mahape from November '03 Till August '05 Tele2 Telecom
Carrier Company based in UK.
• Worked for Operations, Win back Team & Back Office For A UK Based Telecom
Company (Inbound Process, Tele2)
• Responsible To Maintain Day End Reports & To Meet Daily Transaction Targets For
Productivity.
• Auctioning on Faxes, E-Mails, Scans, and Complaint & Legal Letters from the
Customers with TAT of 48 Hours.
5. Worked As a Front Office / Office Administrator/ Receptionist for 8 Months In
Millenium Impex. An Import-Export Firm Dealing In Cotton Yarns With A Wide Global
Presence & Its Head Office Located At Spain & Branches At Portugal, Hong Kong & South Korea.
• Responsibilities Included Managing the Reception Desk
• Handling All Inbound As Well As Outbound Calls & Parcels
• Maintenance of Daily Accounts
• Managing the Inventory, As Well As Customer Service, Documentation
• Filing & handling all Corporate Correspondence.
1. Intermediate from Swami Vivekanand Jr. College (2001)
2. School from Modern School, Vashi (1998)