Immigration Case Manager
Sandpiper Visas Immigration Consultants
Total des années d'expérience :13 years, 2 Mois
- Conducting follow-ups with clients to rectify any incorrect or insufficient information, ensuring the
accuracy of visa applications.
- Performing legal research using available resources to address uncertainties in specific application
aspects or cases.
- Executing general clerical tasks, including the collection, scanning, and electronic filing of clients'
documents.
- Maintaining up-to-date and accurate client spreadsheets and information records, adhering to
compliance standards.
- Engaging with clients through phone and email, helping with inquiries, and delivering application updates as directed by the migration agent.
- Participating in training sessions offered by the migration agent or the organization to enhance job
skills.
- Auditing documents, handling escalations, and training the team on the Australian process using CRM
tools.
- Assisting the team and addressing escalations promptly.
- Reviewing roles based on ANZSCO, skill assessment documents, recognition of prior learning, CDRs,
CPD, summary statements, and visas.
- Providing occupation suggestions for new clients, demonstrating a proven ability to establish trust and
credibility with managers and staff.
- Utilizing information systems and computer technology to enhance the application process.
- Leading, coaching, and mentoring team members to achieve both results and personal growth.
- Demonstrating leadership and management skills in a service delivery environment.
- Compiling and presenting MSR reports, providing regular updates to the manager.
- Assist Registered Migration Agents with visa applications.
- Prepare accurate Skill Assessment and visa applications by gathering correct, and relevant information
from clients.
- Follow up with clients in case of incorrect/insufficient information in order to prepare correct
applications.
- Carry out legal research using available sources when unclear about certain aspects of an application or case.
- Carry out general clerical duties, such as collecting, scanning, and electronic filing of clients’
documents.
- Ensure client spreadsheets and information records are kept up-to-date and accurate, maintain
compliance standards.
- Liaise with clients over the phone and email, assist with enquiries, and provide updates on their
applications as directed by the migration agent.
- Attend any training sessions provided by the migration agent or the organisation to brush up job-skills.
- Documents Auditing, and Handling escalations. Training team on Australia process with CRM tool.
- Assisting team and taking care of escalations.
- Reviewing the roles as per ANZSCO, Skill assessment documents, Recognition to prior learning, CDRs,
CPD, Summery statements and Visa.
- Occupations Suggestion for new sign up clients. Proven ability to develop trust and credibility with
managers and staff.
- Experience in using information systems and computer technology.
- Experience in leading, coaching and mentoring people to achieve results and personal growth.
- Experience in leadership and management of a team in a service delivery environment.
- Preparing MSR report and giving report updates to Manager.
- Keen attention to detail while processing VISA documents & forms.
- Follow up with clients in case of incorrect/insufficient information in order to prepare correct
applications
- Carry out legal research using available sources when unclear about certain aspects of an application or case
- Carry out general clerical duties, such as collecting, scanning, and electronic filing of clients’ documents
- Ensure client spreadsheets and information records are kept up-to-date and accurate, maintain
compliance standards
- Liaise with clients over the phone and email, assist with enquiries, and provide updates on their
applications as directed by the migration agent
- Attend any training sessions provided by the migration agent or the organisation to brush up job-skills
- Documents Auditing, and Handling escalations. Training team on Australia process with CRM tool
- Assisting team and taking care of escalations
- Reviewing the roles as per ANZSCO, Skill assessment documents, Recognition to prior learning, CDRs,
CPD, Summery statements and Visa
- Maintaining Data and sharing weekly reports with performance report in Excel
- Provide advisory and support services to clients. Advice on documentary requirements in
immigration/visa services
- Review documents and preparation of petitions and applications.
- Produce and maintain high-quality documentation. Liaison with relevant immigration and visa offices,
where required.
- Document process systems and ensure process deliveries are met
- Maintain knowledge of changes and updates in visa policies
- Build a client relationship and ensure client satisfaction through prompt delivery and service.
- Scheduling meetings for new joiners. Research industry-related topics (combining online sources,
interviews and studies)
- Write clear marketing copy to promote our products/services. Prepare well-structured drafts using Content Management Systems
- Proofread and updating blog posts before publication, submit work to editors for input and approval
- Coordinate with marketing and design teams to illustrate articles. Bookings hotel and taking care of
travel booking.
- Guiding clients against the flight and transits. preparing Reports in Excel using Lookups and Pivot
options. Preparing, organizing and storing information in System.
- Dealing with Client queries on the phone calls and by emails.
- Acting as contact points for all agency or organizational personnel;
- facilitating meetings and cooperation among Employees and organization;
- Assisting Clients for Registration Process, issuing Receipts of payments made against property
Investment Preparing Agreement of Sale (AOS), Sale Deeds, MOU and other Related document
- Conduct research using a variety of methods, from government documents to personal interviews with clients.
- Determining content needs through conversations with clients and their representatives
- Plans, assigns and reviews the work of airport operations staff engaged in monitoring airfield, airside, landside, terminal operations, security, safety and other activities related to the welfare of passengers, airlines, tenants, and the general public.
- Develops and implements airport operational policies, rules, and regulations for safety and certification
manuals and updates the Airport Emergency Plan
- Gathers and compiles information to develop presentations for meetings and/or senior management
on various projects as assigned.
- Plans and executes emergency management training with Mutual Aid responders including table tops
and full-scale exercises for proper Incident Command procedures
- Patrols the airport campus for policy and safety compliance; takes corrective actions
- Conducts investigations and writes reports the role of Airport Duty Manager as required.
- Provides immediate information to the Public Information Officer in support of media requests
- Training new staff on CRM tool, VISA types and Travel documentations. Maintaining attendance and
planning roaster
- Updating team on the new AON's and giving refresher training, motivate and inspire team members
- Facilitate problem solving and collaboration, reverting on mail related to passenger query/complaint
- Motivate and inspire team members. Being Open and Honest when appraising and managing
individuals' performance whilst supporting and coaching individuals to close performance gaps
- Providing opportunities for Team Members to play to their strengths; do what they do best and create on-going opportunities for learning and personal development
- Driving the disciplined and rigorous deployment of the Lean Operating Model (LOM) across your
assigned area
- Being actively involved in problem solving and the management system using a 'Go to Gemba'
approach to solve problems with the ambition that 95% of issues can be solved within the zone itself
- Contributing to the Value Stream future state design, and ensuring its execution across assigned area
- Cooperating with other Team Leaders to ensure the best performance outcomes for the entire area
- Holding the functional support staff accountable for adhering to the Global standards and enabling
zone team to meet its targets
- Good exposure on Worldwide Visas. Training new staff on Travel documents with Country travel rules
as per airlines AON
- Training staff on using airline CRM software. Maintaining team performance data and sharing Team performance report to top management
- Creating PPTs with flow charts and detail report and facilitate problem solving and collaboration
- Encourage creativity and risk-taking, improvement, maintaining attendance and planning roaster
- Reverting on mail related to passenger query/complaint, taking care of Escalated issues and reverting them accordingly
- Certificate of Appreciation by Client - Gulf Air Country Manager
- Handled many International and Domestic Charter flight timely manner and awarded with “best team of the year 2012 and 2014”
- Maintaining call centre database by entering information
- Solving Technical Queries of Virgin Mobile India Customer
- Taking care of inbound and outbound calls for Virgin Mobile India (VMI) Process
- Solving inquiries by clarifying desired information. Selling new data plans
- Technical support assistance to customers on call. Solving CDMA and GSM technical service assistance of Virgin Mobile India Process
completed by Bachelors with specialisation in Computers
