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Kishan Sharma, SOFTWARE & HARDWARE SUPPORT ENGINEER

Kishan Sharma

SOFTWARE & HARDWARE SUPPORT ENGINEER·ATULYAM HOTELLINE SOLUTIONS PVT. LTD.,

United Arab Emirates

Diploma, COMPUTER

Work experience

Total years of experience: 0 years, 6 months

SOFTWARE & HARDWARE SUPPORT ENGINEER

August 2025 - January 2026

ATULYAM HOTELLINE SOLUTIONS PVT. LTD.,

Lucknow, India

August 2025 - January 2026

Company industry:
Software Development
Job role:
Engineering

Education

PRASAD POLYTECHNIC, LUCKNOW (BTEUP)

September 2021

September 2021

Diploma, COMPUTER

India

GPA (percentage): 75%

GPA (percentage): 75%

During my Diploma in Computer Science & Engineering at Prasad Polytechnic, Lucknow, I gained practical knowledge in computer systems, networking, software troubleshooting, and IT support. I actively participated in technical activities, developed strong problem-solving and teamwork skills, and served as Captain of the college cricket team, which enhanced my leadership and communication abilities.

Skills

COMPLIANCE MANAGEMENT

Intermediate

COMPUTER PROGRAMMING

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

MICROSOFT OFFICE

Intermediate

OFFICE MANAGEMENT

Intermediate

OPERATIONS

Intermediate

SOFTWARE AS A SERVICE SAAS

Intermediate

TECHNICAL SUPPORT

Intermediate

WEBSITE MANAGEMENT

Intermediate

Languages

Hindi

Native Speaker

English

Intermediate

Training and Certifications

Certifications
Telecentre Entrepreneur Course
Stress Management
Time Management
Basics of Python
Cyber Security and Hacker Tactics Awareness Training

Hobbies and interests

cricket, internet research, problem solving, learning IT tools

Resolved 50+ real-world technical support cases successfully. Provided software, hardware, networking, and remote technical support. Supported cloud-based Hotel PMS, POS, Booking Engine. Captain of Diploma College Cricket Team (2019–2021), led the team to the tournament finals. Completed certifications in Cyber Security, Python Basics, Time Management, and Stress Management