Support Specialist
Cerner corporation
مجموع سنوات الخبرة :11 years, 5 أشهر
• Responsible for the daily, weekly, and monthly activities required to keep a client system running at peak performance.
• Perform a variety of tasks, in addition to following all process and procedures, escalating issues, and creating / updating
• Virtualization, Extensive use of V-center to assist issues with the cloud desktops. Trouble-shooting, Imaging and adding application upon receiving of appropriate approvals from the Owners.
• Initial Laptop Configuration, adding the user to the domain and suitable to groups on the network and granting permissions to business specific applications and Shared drives.
• Monitor compliance with IT security policies.
• Assist all End users with General computer operation and desktop application software / Hardware
• Provide support Data Backup and Restore using Connected Back up Tool.
• Worked on Exchange
• Troubleshoot end user PC problems of all complexity, often requiring in-depth examination of underlying PC, OS, configurations, application software and extensive research.
• Assist all end users with general computer operation and desktop application software/Hardware problems.
• Support Mobile devices Management (MDM ) from CITRIX.
• Initial Laptop Configuration, BIOS settings, adding the user to the domain and suitable to groups on the network and granting permissions to business specific applications and Shared drives.
• Incident Management -Analyze tickets and provide solutions for level 1 Team.
• Tech Voice support to end users.
• Providing support for Apple products iPhone, iPad, Mac book.
• Providing 24/7 support for end users located in different countries (US, UK, Australia, China, Thailand etc.).
3) Cargill India PVT. LTD Behalf of Randstad India as an IT Support Engineer.
Job Role and Responsibilities:
Windows Activities:
• Follow policies and procedures including those for ITIL incident, problem, change, and release management.
• Taking the responsibilities of IT related queries.
• Resolving issues in Microsoft Outlook.
• Technical support on Windows XP/Windows 7.
• Installing, administrating and troubleshooting Windows 2003 OS.
• Manage for the Companies Backup Systems, Anti-Virus Systems and Encryption solutions.
• Maintain administrator computer networks and related computing environments, including computer hardware, system software, application, and all configuration.
• Manage data backup and data recovery operation.
• Basic understanding of DNS, DHCP, WINS, TCP/IP, Routing, Antivirus, Firewalls etc.
• Strong knowledge in Outlook, Windows troubleshooting, ITIL Process, BMC Remedy (Incident Management tool), IP Phone, Active directory.
• Providing End user support for Local Users.
• Train team, global service desk members, and users as needed.
• Perform other duties as requested by Manager.
• Able to respond to issues nights and weekends as needed.
• Flexible to work during US working hours if required.
• Ability and experience with building highly available, robust, manageable, and secure solutions.
• Good experience working in windows architecture and hands-on experience in Performance related issues.
• Experience in handling Windows Performance & Memory management, Windows registry, Terminal Services / Printing.
• Monitoring Altiris Console.
4) Avon InfoTech as a system Engineer.
Job Role and Responsibilities:
♦ Technical support on Windows XP/Windows 7
♦ Resolving Service Calls for Internal users
♦ Taking the responsibilities of IT related requests
♦ Assembling of Personal Computers, Installation of OS & Application Software’s.
♦ Troubleshooting & Maintenance of PC’s.
• Follow policies and procedures including those for ITIL incident, problem, change, and release management.
• Taking the responsibilities of IT related queries.
• Resolving issues in Microsoft Outlook.
• Technical support on Windows XP/Windows 7.
• Installing, administrating and troubleshooting Windows 2003 OS.
• Manage for the Companies Backup Systems, Anti-Virus Systems and Encryption solutions.
• Maintain administrator computer networks and related computing environments, including computer hardware, system software, application, and all configuration.
• Manage data backup and data recovery operation.
• Basic understanding of DNS, DHCP, WINS, TCP/IP, Routing, Antivirus, Firewalls etc.
• Strong knowledge in Outlook, Windows troubleshooting, ITIL Process, BMC Remedy (Incident Management tool), IP Phone, Active directory.
• Providing End user support for Local Users.
• Train team, global service desk members, and users as needed.
• Perform other duties as requested by Manager.
• Able to respond to issues nights and weekends as needed.
• Flexible to work during US working hours if required.
• Ability and experience with building highly available, robust, manageable, and secure solutions.
• Good experience working in windows architecture and hands-on experience in Performance related issues.
• Experience in handling Windows Performance & Memory management, Windows registry, Terminal Services / Printing.
• Monitoring Altiris Console.
4) Avon InfoTech as a system Engineer.
Job Role and Responsibilities:
♦ Technical support on Windows XP/Windows 7
♦ Resolving Service Calls for Internal users
♦ Taking the responsibilities of IT related requests
♦ Assembling of Personal Computers, Installation of OS & Application Software’s.
♦ Troubleshooting & Maintenance of PC’s.