application support engineer
star health insurance pvt ltd
Total years of experience :4 years, 4 Months
• Analyse and Understand the required each and every element for related application
• Test the application manually, Test cases writing
• End user training.
• Resolving Issues in live application.
• Raise tickets in other internal (JIRA) application for new requirement/ Bug.
• Handled the query management.
• Generating the unique number for received documents in HCS application
• Receiving the required documents for the queried claim file and retrieve that related claim file and documents attached to that.
• Assisting the clients and place the orders on their behalf and with their consent.
• Process of Opening Demat Accounts and maintaining relationship with existing clients and motivating the customer to invest in their account.
• Giving Guidance and updates to Customer about their accounts on day to day basis.
have MBA certificate.