Regional Debt Manager
ICICI Bank Ltd
Total des années d'expérience :15 years, 11 Mois
• From last 2 years responsible for managing personal loans flows including Business loan accounts which constitute to 15% of the overall west portfolio.
• Personal loans flows include bucket 2-6 for entire West zone covering 5 states.
• Currently handling a team size of 8 managers with a portfolio size of 21 crores INR in PL product.
• In the same organization have previously handled multiple products like Auto, Credit cards, STPL, Commercial business etc.
• As a Regional Debt Manager responsible for controlling fresh & net NPA numbers, reducing NCL and GCL losses and securing release numbers by normalizing 90+ accounts.
• Responsible for meeting cross selling targets of team for products like Credit builder, FD and CASA.
• Ensuring strict implementation of Code of Conduct, Audit & Compliance and Policies of the Bank.
• Personally meeting and interacting high ticket size Business loans customers which includes small and medium sized corporates accounts.
• Providing resolution to escalated cases by personally meeting the irate customer, especially matters escalated to Senior Management and high profile cases.
• Regularly meeting vendors and its team for ensuring resolution and collections targets on the allocated cases, time to time update on the new amendments in the processes, and ensuring all the activities and in line with the set processes and compliance of the Bank.
• Handling retail sales of International Brands like Johnny Walker Scotches, Smirnoff vodka, Vat-69, Black & white, J&B, Haig, Shark tooth vodka for Thane - Raigad District.
• Responsible for Primary as well as secondary targets for the Region.
• Independent handling of Thane / Raigad Region distributor’s & his team of 11 pilot salesman.
• Organizing and supervising various promotional activities & events for different Brands according to their standards at various Retails as well as institutions.
• Keeping a check on competitors activities, and passing the necessary information of competitor’s activities to the Management to take adequate action.
• Timely settlement of scheme as well as other claims of Distributor for the Region.
• Maintaining a healthy rapport with the dealers in the region and work as a Brand Ambassador for the company.
• Project sales forecast for the region and maintain adequate stock’s with distributor accordingly.
• Implementing & running various campaigns with regards to shop merchandising, increasing brand visibility etc.
• Selection and appointment of Advisors, evaluation & monitoring of weekly performance.
• Target assignment, supervise and assist advisors to achieve their target.
• Providing functional and technical knowledge about the products.
• Organizing promotional events for sales and recruitment.
• Support business growth by managing the back office functions for all products.
• Independent Handling of Thane / Raigad region distributor & his team of salesman.
• Achieving sales targets Primary as well as Secondary through proper planning & implementation.
• Maintaining adequate stock at distributor point.
• Implementing & supervising promotional Activities at Retail as well as Institutions.
• Giving feedback to co on competitor’s promotional activities, schemes, Trade loads etc.
• Training & motivating distributor salesman to achieve projected Secondary sales of the company.
• Coordinating with Excise officials on a need based basis.