Security Delivery Specialist
IBM INDIA PVT LTD
مجموع سنوات الخبرة :11 years, 10 أشهر
✓ IBM INDIA PVT LTD, BANGALORE
April 14 2008 to Till date
Designation:- Security Delivery Specialist: Logical Identity & Access Management
Main Responsibilities:
• Presnetly working as a team lead
• Ensuring every IBMer plays a role in keeping IBM and client data and systems secure
• Managing Threats in the Digital Age
• Ensuring Workstation security are met
• Access Management
• Providing Accesses on Files and Groups to the users according the users requirement
• Training new recruits for the team and also for other related process
• Attending Client calls
Achivements:
➢ Awarded as The Best Of IBM INDIVIDUAL CHAMP-BRAVO AWARD
➢ IBM Certified IT Infrastructure Library (ITIL) Foundations V3
✓ DELL INTERNATIONAL SERVICES, BANGALORE
December 2006 to Feb 26 2008
Designation:- Technical Support Executive
Responsibilities:
• Trained for level one technical support for dell pc's and hardware
• Troubleshooting of desktops and laptops
• Providing online support for dell hardware and software
• Understanding customer needs and helping them to do the right choice regarding printers, Laptops & Desktops.
• Follow up regarding non solved Technical issues of Hardware and see that the issue is solved and the customer is satisfied.
• Knowledge Transfer among the team members & see that customer satisfaction on high priority.
Awarded for Maintaining Highest Efficiency Standards
✓ VINAYAKA SOLUTIONS, MANGALORE
July 2004- Aug 2006
Designation:- Customer Support
Responsibilities:
• Installation and troubleshooting of desktops
• Installation of new systems with software
• Maintenance of windows 2k/xp workstations
• Installation & troubleshooting of printers and software
• Installation of antivirus applications
• Asset management of hardware and software
✓ NOVA INDUSTRIES, MUMBAI
Jan 2002-May 2004
Designation:- Sales Executive
Responsibilities:
• To market Mitsubishi air conditions
• Meeting architects and interior designers and give product presentation
• Heat load calculation
• Site checking & AMC renewals.
✓ Bachelor of Business Management, (BBM) From St. Aloysius college, Affiliated to Mangalore University Mangalore, INDIA TECHNICAL COURSE's ✓ CCNA from Inter Networkz, Bangalore ✓ Basic A+ from IIHT, Bangalore