Founder and CEO
Virtuosa Global Solution
Total des années d'expérience :38 years, 4 Mois
Responsibilities:
•Prime responsibility was to oversee client operations.
•Was heavily involved in the marketing and creating an organizational structure.
•Was involved in inspiring the employee of the firm by conducting leadership workshop.
•Was involved in hiring process for the firm
Responsibilities:
•To oversee occupancy of the properties exceeds set objectives, thereby increase Profits for the Organization.
•To Provide Guests a pleasant experience and make them repeat visits.
•To supervise all dept. and ensure they exceed Guest satisfaction.
•To motivate employees, recognize and reward Performers, and to keep operating costs low.
•To constantly look out for New Clientele and use Innovative means.
•Constantly update employee skills by mock sessions and eliminate non-performers, and replace them with suitable ones.
•To update Ownership on Competition, and guide them with steps to take to overcome competitive activities.
•Labor Cost was very effectively controlled by strict supervision both at Front desk, House Keeping Breakfast Hostess and Maintenance depts. Cost Control measures were strictly implemented.
•Medallia Scores (Guest Satisfaction survey scores\} were brought above 95 percent and La Quinta Corporation gave us a 0.5 percent discount on our Franchise Fee and we had this discount for 4 out of my 7 years there. This was a great benefit to the Ownership and this was one of their selling points to get more Flags.
•Employee’s enthusiasm was kept at a high level so that they perform at peak levels, by motivating / Counseling /Encouraging and rewards given to performers in every meeting.
•Training Sessions, Video Presentations, Live Presentations, Mock Sessions Conducted frequently to upgrade Employee skills in all departments, and Goals set for each Department / Employee and monitored.
•Every communication from Customers both positive and Negative acknowledged, and responded timely.
•Guest Satisfaction Survey scores brought from 77 percent to 85 percent in Comfort Inn March 2011 and 2012 to 90 percent.
•Average Employee age in La Quinta brought from 7 months to 3.2 years in Front Desk Dept. And from 4 months to 2.5 years in Housekeeping Dept., which is a Major Achievement.
•Secured 100 percent satisfaction from Tour Operators and their Clientele
To ensure Front desk is covered 24/7 all 365 days.
•Increased revenue to management by 40 percent during Horse racing seasons
Responsibilities:
•To follow guidelines of the Management and see we achieve Zero Complaints for every day.
•To ensure the Check in - Check out process is smooth, asking guest pre-set questions and getting feedback, and logging this.
•To ensure every phone call is attended and answered within three rings to the guest satisfaction.
MARKETING.
Abbot Labs (I)Ltd: Regional Business Manager. ‘96- ‘00
Responsibilities:
•Marketing of Abbott Products in Identified Markets through a Marketing Team.
•Selection, Training of Field Personnel’s at all levels.
•Updating Employee Skills to be on par with Industry Needs.
•Evaluation, Rewarding Performers, Motivating Employees and help them achieve their duties.
Biological Evans Bio Tech: Regional Business Manager. ‘94-‘96
Responsibilities:
•Achieve Preset objectives every Quarter.
•Ensure our products are Available at every Retail outlet and proper rotation done as per market demand.
•To update Sales personnel’s Knowledge on Products and Promotion
Responsibility:
•Ensure Team Performs to achieve Preset Goals.
•Motivate Employees and Identify weakness, in areas of marketing of each Employee and help them to overcome that.
•To ensure every member in my team is in Award Function Team.