Presales Analyst
Xerox Egypt
مجموع سنوات الخبرة :13 years, 10 أشهر
Provide technical consultation, assessment, solution recommendation and delivery of professional services in the areas of presale.
• Supports sales productivity and deal flow by securing the “Technical Close” in complex solutions.
• Collaborates with sales, service, engineering, and technical support resources to ensure proposed deals include technical solutions that accurately address customer needs that appropriately supported by key customer technical decision-makers
• Implementation, and ongoing account maintenance for integrated solutions comprised of Xerox printers (office/production), Xerox Software, 3rd party Application Software.
• Customized software and/or hardware offerings.
• Provide Training to customers in Xerox Solutions after execution
• Support and enable revenue for office/production solutions and contributes to the achievement of Professional Services revenue plan.
• Supports new business, presale and implementation activities.
• Supports all accounts growth.
• Leads or coordinates implementation activities regularly with internal sales and technical services organization and externally with customers, vendors
• Analyzes the business, application, and technological needs of the client and works with the Sales Professional to propose the optimal technical solution to fit those needs.
• Uses appropriate system analysis procedures and tools, determines and recommends the most appropriate system configuration, settings and components for Xerox hardware/Digital Front Ends, software applications and Xerox Operating Systems software to ensure optimum utilization of customer total solution.
• Advice / counsel customers and internal Xerox personnel as to the specific computer and network related infrastructure requirements to ensure optimum security and network performance when using Xerox Solutions. Provide onsite and / or remote technical support as required.
• Interface with customer’s IT personnel to determine functional specifications and recommend solutions and alternate system design for complex hardware and software computer driven printing systems.
• Prepare and present appropriate technical content for sales presentations and proposals to C-level and IT managers that aids in influencing customer’s purchasing decisions
Liaise between Samsung, operations, training and quality team and leading a team of product specialists in the pursuit of managing the transition of products that need to be supported by the various technical product teams in TPEGY’s site Cairo.
Apply a structured change management approach and methodology for the people side change caused by projects and change efforts.
Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns.
Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner.
Develop a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
Support the execution of plans by employee-facing managers and business leaders.
Be an active and visible coach to executives and leaders who are change sponsors.
Create and manage measurement systems to track adoption, utilization and proficiency of individual changes.
Identify resistance and performance gaps, and work to develop and implement corrective actions
Create and enable reinforcement mechanisms and celebrations of success.
Work with project teams to integrate change management activities into the overall project plan.
Work with communication, training, HR and OD specialists in the formulation of particular plans and activities to support project implementation
• Bachelor’s Degree in Communications Engineering, Cairo University Accumulative Grade is: GOOD Graduation-Project: Smart Antenna For Mobile Satellites Systems GSM, Satellite, Smart Antenna, Analysis of Smart Antenna