كومال عاصف

• Handle 80-100customer interactions daily across calls, chat, and email,
ensuring each customer feels heard and supported
• Take ownership of customer concerns and work towards quick, first-time
resolutions, reducing the need for repeat contacts
• Support customers with billing, technical, and service-related issues by carefully
understanding their needs
• Build trust with customers by staying patient, empathetic, and professional even
in challenging situations
• Identify opportunities to recommend and upsell relevant products or services,
contributing to team revenue goals
• Accurately update customer records and track cases using CRM tools, ensuring
no issue is left unresolved
• Consistently manage workload in a fast-paced environment, balancing quality
and efficiency

• Managed the full recruitment process, from posting jobs and screening
candidates to coordinating interviews and final selection
• Helped onboard new employees by preparing documents, explaining company
policies, and making them feel comfortable from day one
• Processed monthly payroll and ensured all employee records were accurate and
up to date
• Maintained organized employee files, attendance, and leave records for smooth
HR operations
• Assisted in updating and improving HR policies and procedures to support
company growth
• Coordinated meetings, interviews, and internal communications to keep
operations running smoothly

• Supported the underwriting team in reviewing insurance applications and
assessing potential risks
• Assisted with documentation, data entry, and maintaining accurate records
• Gained practical exposure to insurance processes and decision-making