ALFAYO NCHAHAGA

- Served 80-120 international guests daily in a la carte restaurant and beach bar, achieving 95%+ satisfaction rate.

- Managed Arabic, Continental, and International cuisine service including Ramadan Iftar and VIP setups.

- Operated Micros POS for 60+ transactions/shift with 100% accuracy; supported Opera PMS for room service orders.

-Greeting and seating guest, as well as serving food and drinks promptly.

- Controlled bar and restaurant inventory using FIFO, reducing stock variance by 10% through expiry date checks.

- Provided meal assistance and mobility support to elderly guests, ensuring dignity per GCC hospitality standards.

-Delivered silver service and buffet for 95+ guests daily during peak season with 45-min average table turnover.

-Handled banquet service for events up to 120 pax, including setup, service, and breakdown.

-Monitored par levels and flagged re-orders for F&B Manager, preventing service delays.

-Greeting and seating guest, as well as serving food and drinks promptly.

-Recognized for upselling wine, increasing average check by 15% on assigned tables.

Food preparation in advance.
Dough kneading.
Cleaning and sanitizing the kitchen.
Stock Controlling.

Taking the guests orders.
Food and Beverage services.
Cleaning and sanitizing the restaurant stuffs.
Table setup at the restaurant.

- Managed check-in/out for 20+ rooms using Opera PMS procedures, handling bookings from Booking.com, Expedia

- Coordinated guest luggage, taxi transfers, and tour bookings, maintaining 98% on-time service delivery.

- Conducted lobby inventory and minibar stock control, reporting discrepancies to Housekeeping Manager.

- Resolved guest complaints face-to-face, escalating only 5% of cases to Duty Manager.