BANINLA ليزا

• Receive and respond to client inquires through phone, email or other communication channels.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customer, offering customers assistance and support.
• Answer telephone promptly and politely.
• Call clients to inform them about the company’s new products, services and policies.
• Schedule appointments appropriately then review appointment date, time, location, and provider name with customer.
• Identifying customer’s needs, clarify information, research every issue, and provide reasonable solutions.
• Coordinating with team to provide 24/7 customer service support to customer.