Branch Operation Manager
Management Group
Total years of experience :3 years, 2 Months
From Feb '11 to till date acting as a State Head for Commodity control Management Group- Karnataka.
Got Promoted in 2 years of span from AM I to AM II.
Branch Operation Manager
⇒ Managing and leading the branch effectively by maintaining high quality customer service, Managing the overall functioning of retail banking processes
⇒ Leading, training and motivating workforce to achieve organizational objectives,
⇒ Co-coordinating for outsourcing back office function to the processing centers.
⇒ Managing the sales operation and accountable for increasing sales growth.
⇒ Implementing competent strategies for cross- selling asset products at the branch and achieving branch targets including liabilities, assets & third party products
⇒ Identifying and networking with prospective clients, generating business from the existing accounts and achieving profitability and increased sales growth.
⇒ Building and maintaining healthy business relations with major accounts/ HNI/NRI customers, ensuring customer satisfaction by achieving delivery & service quality norms.
⇒ Ensuring Operations and Risk control at branches, as envisaged in Retail Ops Manual / New circulars,
⇒ Ensuring compliance of Statutory & Regulatory requirements i.e. as per RBI guidelines, SOX compliance, Audit, etc.
⇒ Coordinating internal, external & regulatory audit / inspections; evaluating internal control systems / procedures/ reconciliation's of branch accounting.
State Head for Commodity Control management Group
1.Handling a team of six members and ensuring that all disbursements happens in TAT with out any compliance.
2.Handling CM agencies for 40 warehouses across Karnataka and maintaining stocks properly and maintaining the warehouses with compliance.
3.Handling four CM agencies with 20 CM's and security guards at all the pvt licensed & Unlicensed warehouses.
4.Coordinating with other states for audit and disbursements, MIS & reports updation.
5. Coordinating with sales for better TAT for disbursing the loan to customers. 6. Ensuring the all empanelment of warehouses and audit visits to the warehouses done in-time. 7. Taking all precaution to reduce the risk and to ensure customer satisfaction. 8.Recovering of the funded amount in the time specified. 9.Handling pending legal cases for CBF for Karnataka.
⇒ Detected a fraud of 1 Crore and recovered the same.
⇒ Awarded for significant performance in mobilizing fixed deposits..
⇒ Achieved performance rating of 2 for every year.
⇒ Successively implemented the CPCS up-dation for PAN India initiated by me for fraud customers.
TRAININGS ATTENDED
⇨ Attended ICICI Bank self-learning certifications in SOX Audit & Procedure's.
⇨ Attended training in ICICI Bank Limited on 1. Corporate Communications
2. Personal Effectiveness
3. Interpersonal & communication skills
4. Managerial Effectiveness
5. Selling Skills for Bankers
6. Presentation Skills
ICICI "Learning Matrix" certification for multiple ICICI products, general banking and finance.
ICICI Bank, Hubli Feb '10 - till date
A leading private sector bank, with the aim of providing effective banking solutions through technological innovation.
Growth Path: Feb '10 to Feb '11- Customer service Manager, Branch Operation manager in Bellary, Dharwad branch.
State Head for Commodity Based finance for Karnataka
B Tech From JNTU University, PGDB from ICICI Manipal University. COMPUTER SKILL: • Core Banking Solution - FINACLE Retail-banking module. • CRM package - Finacle retail CRM • E-Search. Cheque Protect System, Staffware, QRS, Profound systems, , AML/SOaX toolkit. • Knowledge of MS DOS, Windows 98, 2000, XP.