2nd Level, Network Support Engineer.
AT&T
مجموع سنوات الخبرة :19 years, 1 أشهر
Member of level 2 Network team supporting client which has presence globally.
Configuration, troubleshooting of Cisco Switches, Routers, Firewalls ( Pix, ASA & checkpoint) and Wireless accesspoints based on Problem/incident tickets and resolving network issues.
Analyzing, planning, change record creation and implementing changes, based on incident/problem tickets or health check analysis.
Implementing firewall Changes.
Configuration, troubleshooting Wireless networks( Cisco autonomous & light weight APs, WLC and WCS.)
Configuration and troubleshooting of VPN ( ASA & checkpoint )
Coordinating with Telecom Companies & Onsite support.
Health check & corrective action of network devices configuration and firewalls rules.
Coordinating with 3rd Level.
Monitoring & troubleshooting of customer WAN link issues.
Configuration, troubleshooting of Cisco Switches and Wireless accesspoints based on Problem/incident tickets.
Analyzing, planning, change record creation and implementing changes, based on incident/problem tickets or health check analysis.
Worked with QIP ( DNS & DHCP server) to troubleshoot network problem and IP address management.
Configuration, troubleshooting Wireless networks( Cisco autonomous & light weight APs, WLC and WCS.)
Configuration and troubleshooting of VPN ( ASA & checkpoint )
Creating and resolving problem/change tickets.
Coordinating with Telecom Companies, onsite support and 3rd Level.
Documentation of network.
In charge of Primary & Secondary NOC in Cochin & Base stations
across kerala.
Troubleshooting & Maintaining STM1 & DS3 links.
Installations & troubleshooting Cisco Switches, Routers & leased lines, E1R2, PRI, STM links, G703 & V.35 modems.
Configuring, Installing and maintaining Wireless Broadband, WiFi network & Devices.
Configuration and Troubleshooting of VPN.
Configuring & troubleshooting ISDN links.
Monitoring & troubleshooting 3COM RAS, CISCO AS5400, PIX, Firewall.
Troubleshooting, coordination with Telecom Companies related to E1, DS3 & STM links.
Maintaining network for 99.99% uptime.
Managing Backup of devices( Switches, Routers, 3COM RAS & Wireless devices.)
Planning & conducting Preventive maintenance of NOC & Basestations.
Documentation of Network, Planning and documentation of Contingency & Disaster Recovery, updating of operations manual, Customer details.
Projects Done: Implementation of new Base station at Trissur district.
Implementation of Leased line with a backup of Broad Band Wireless
link / ISDN for various corporate customers.
Configuring Cisco routers and switch at Banks for MPLS VPN.
Took part in team for planned & implementing a major change for
Primary Data Center Migration.
Planning & Implementing the process of migrating Access Points
(WiFi) to 5.7 Ghz AP with a team of 7 members.
Network & System support at Headquarter.
Deploying Networks at Asian games venues.
Installing Cisco Switches & Routers.
Installing & configuring Servers for various game venues.
Maintaining HP Proliant Servers.
Troubleshooting Network, Servers, Desktop, & Network printer
problems.
Projects Done: Part of the Technical support team for deploying IT Networks in
various venues & Head quarters of 15th ASIAN GAMES, DOHA.
Configured & Deployed Servers for various Games venues.
Configuring, Installing and maintaining Wireless Broadband ATM &
WiFi network & Devices.
Installations & troubleshooting Cisco Switches, Routers & leased
lines, E1R2, PRI.
Configuring & troubleshooting ISDN links.
Monitoring & troubleshooting 3COM RAS.
Coordinating with Telecom Companies related to E1R2 & LL circuits.
Monitoring & maintaining network for 99.99% uptime.
Managing Backup of devices( Switches, Routers, 3COM RAS &
Wireless devices)
Technical support to corporate customers.
Implementation of Chain of Cyber Cafes (Sify i-way) that includes
Remote management of computers & Solve the technical queries
related to network.
Documentation of Network, Disaster Recovery plan, Preparation of
Operations manual, Customer details, Coordinating with Telecom
dept. & Asset management.
Projects Done: Leading a team of 3 members for the SIFY Base station
implementation at kannur for Providing wireless network connectivity
for corporate customers & Sify Iways.
Implemented intercity lease line connectivity to calicut SIFY NOC.
Configuration and deploying Access Points( WiFi )
Implementation of corporate customer Links.
Pursuing BSc in Network Technology ffrom Manippal University. Ongoing 3rd Semester.
Done Bachelor of Computer Applciation. Not completed the final year.