Krisha Haidei Pelayo

• Supported day-to-day business operations, ensuring smooth
coordination across Sales, Marketing, Procurement, and Finance
teams.
• Developed and maintained internal processes, documentation,
RFPs, SLA, and reporting systems to enhance operational
efficiency.
• Prepared and managed complex quotations, proposals, and
business documents for internal and external stakeholders.
• Conducted market research and gathered business intelligence to
support strategic planning and growth initiatives.
• Assisted in developing annual business plans, sales forecasts,
and performance reports aligned with company objectives.
• Coordinated partner and vendor activities, ensuring timely
communication, issue resolution, and strong relationship
management.
• Maintained accurate inventory tracking and supported stock
planning through effective inventory management systems.
• Supported implementation of targeted programs and marketing
activities across designated territories.
• Ensured timely and high-quality engagement with partners and
customers by coordinating internal resources and follow-ups.
• Managed and updated customer databases, contributing to
improved customer satisfaction and business retention.
• Prepared performance reviews, analytical reports, and
presentations using Excel and PowerPoint.
• Assisted sales teams with operational support, pipeline tracking,
and business development activities.
• Monitored budgeting inputs, market trends, and P&L-related
activities to support business performance improvement.
• Contributed to developing business strategies to expand market
reach and improve operational processes.

• Gathered and analyzed client requirements to design functional
solutions for digital and e-commerce platforms.
• Created user stories, wireframes, and acceptance criteria
aligned with product owner expectations.
• Facilitated Agile ceremonies and coordinated sprint planning
sessions to ensure timely and high-quality deliverables.
• Partnered with cross-functional teams to manage project
milestones and ensure alignment with business goals.

• Collaborated with clients to gather and refine project
requirements for web-based applications.
• Prepared business documentation, project updates, and
workflow designs to support system development.
• Worked closely with developers and designers to align solutions
with client specifications and timelines.