PROGRAM MANAGER
HCL TECHNOLOGIES LTD
Total years of experience :16 years, 5 Months
Data Center Migration and Merger Rebuild - Banking - Senior PM
Network Cloud Services - IBM Cloud - Program Delivery Manager
RESPONSIBILITIES
- End to end Project/Program Planning and implementation
- Defining Features for the release and managing Epic
- Creation and managing of project plans, and relevant project artefacts
- Tracking deliverables and milestones
- Risk Identification and managing along with coordination with team for mitigation plan
- Supporting, coaching and directing team based out of multiple geography and
technologies
- Managing Cloud network team for developing APIs and Cloud release module
- Data Centre Migration (High Level Design and Application & Security Blueprint with
support from Solution, Security & Enterprise Architect & Application SME)
- Technical advisory on Infrastructure Build, Application Readiness, Monitoring
Readiness (On-Prem & Virtual) Management
- Leading, coaching, managing, coordinating multiple project teams including dev,
testing and release. Managing Third Party Vendors and Suppliers (Hardware)
- Managing and coordinating features for the release from multiple programs
- Present to stakeholder’s weekly reports on progress as well as problems and solutions
- Implement and manage change when necessary to meet project outputs
- Coordinating and managing daily stand-up meeting with project team members using
Agile Methodologies
- Managing and coordinating milestones and project stage gates and working towards
business validation sign off
- Project reporting towards stakeholders, sales and senior exec.
- Using MS Project and JIRA Project Management
ACHIEVEMENTS
- Project Delivery of 18 core insurance/Mortgage applications with 196 servers (50%
virtual servers) 2 months before the client timeline
- Successfully coordinated in resolving core infrastructure issue for a key client
application of Black Knight
Page | 3
Been responsible for planning, overseeing & leading projects for Utilities based out of
the UK.
- Leading Cross-functional & Multi Geography Project Teams including Dev, Ops, &
Service Management Teams.
- Managing Third-party Contracts and Stakeholder Management
- Responsible for Project deliverables including Project Plan, Risk Management, Resource
Planning, Budget, Audits, Review Boards etc.
- Techno-Functional advisory and support when required
Projects:
- Migration of On-Prem Applications to AWS Cloud along with design, build config & test
for AWS cloud applications for a major Gas retail distributor in the UK. Duration: 3
Months
- Successfully completion of Transition & Implementation to BAU of Application (34
inclusion of Maximo, Mulesoft, Oracle, GIS, Click, etc.) Management and redeployment,
upgrade of applications for a significant Gas retail distributor in the UK.
Role:
Program Manager (Intel & Capgemini Innovation Alliance) - Global - 2019 - 2020
Project Delivery Manager (Water Utility - UK - Smart Meter Operations) - 2017 - 2020
Project Delivery Manager (Electric Utility - NA - Energy IP MDMS - Application Management) - 2020 - 2021
Business Consulting & Product Management (Bid Response Management & POC Innovation Management) for Energy & Utilities COE) - 2019 - 2021
GEO: NA/UK/EU
Responsibilities
1. End to End Project Management
2. Resource Management. Managed (10+ resources excluding Vendor field resources)
3. Project Billing and Financial Management
4. Continual Service Improvement
5. Smart Meter Deployment
6. AMI Smart Metering Strategy & Implementation
7. MDMS Deployment, UAT & Operations
8. Stakeholder Management
9. Field Services Management & Third party Vendor Management
10. Service Delivery Management
11. Business Analytics, Tools & Dashboard Development and Consulting
12. Energy IP and Oracle MDMS implementation & operations
13. Service Management - Incident & Problem and CSI
14. Technology Alliance Program Manager (Intel)
15. Application Development & Management (AMS)
16. SAP Utilities integration with MDMS system - Meter to Cash setup - 1 Implementation
17. Product Management through Business Analysis to build new Utilities POC from Scratch to Demo version
18. GTM Activities through Product Marketing skills
Awarded with Project Star for Q4 2018 from Capgemini.
Client - Thames Water, Entergy, PUB Singapore, Scottish Water, Neste and others
Technical Support Specialist (SME) - Cards & POS Systems (For Canadian payments client)
Responsibilities
1. Team Management
2. Training & Development
3. Quality Audits
4. Banking and POS including Card domain
5. POS Machine Technical Support - Ingenico & Verifone
6. POS Sim Setup and customer walkthrough
7. IT Technical Support
8. CRM implementation and maintenance
9. Team Training on Card products and systems
10. Techno - Commercial Specialist as Tier 3 support
Client - Axxess Payments
Client - Microsoft
Role - Research Engineer (Windows 7)
Intrasoft Technologies
Pecon Software
Aptech Qatar
PGDM - Management (Marketing/HR)
MCA
IN
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