Team Leader-Fraud Control& Authorizations
Dunia Finance LLC
Total des années d'expérience :16 years, 9 Mois
• Detect document fraud by conducting behavior profiling & application sampling.
• Conducting information gathering & admission seeking interview with the suspected Fraudsters.
• Responsible for exercising judgment in interpreting MasterCard Operating Regulations to detect possible fraudulent transactions on cards .
• Providing training to the team members and conducting fraud brainstorming on a monthly basis
• Responsible and decision maker for listing companies in TML after verification.
• Handling Card transaction Dispute cases with Card association. SAFE Reporting and updating data compromise to MasterCard.
• Contacting Merchant for fraud transaction recovery and avoid Fraud losses.
• Conducting Disaster Recovery test on a Quarterly basis
• Developing a strategy the team will utilize to reach its Goal
• Responsible for preparing Risk Control Self Assessment report to the management.
• Maintain team members performance report and reporting on a monthly basis to Head of Fraud control & authorization.
Monitor transactional-based card spends on a 24x7 basis as per Bank's procedures, agreed service standards and in accordance with agreed controls and procedures.Contact cardholders on suspicious activities on their card accounts and take necessary actions as per bank's procedures in accordance with agreed controls and TAT’s.Responsible for exercising judgement in interpreting MasterCard Operating Regulations to detect possible fraudulent transactions on cards & to resolve customer disputes on any unauthorised or fraudulent transactions and protect the bank's interest by minimising transactional losses.Documents checks and report to head of fraud control incase of fraud.
Providing better service to the customers and acheiving sales target set to me for both account opening and credit cards
Pursuing MBA in Financial management from Annamalai University.