Assistant Manager
EROS GROUP
Total des années d'expérience :19 years, 9 Mois
Handling facilities and administration support for 5 offices including one 13 floor high rise corporate office, 5 warehouses and 33 showrooms in different Emirates.
•Assisting management with day to day administrative functions and user department issues for efficient and smooth running of business.
•Managing administrative workforce & handling transportation, staff accommodation, labour camp, housekeeping, security and monitoring the admin request queues by setting a target of 80% closure on time.
•Handling group staff accommodation and support the Camp Bosses / Supervisor with the dining facility management to ensure increased employee satisfaction.
•Managing company assets & monitoring inventory and conducting internal audit at regular intervals.
•Taking care of contract renewals of rented offices, warehouses & accommodations by negotiating with the landlords, for rents and finalizing the contracts.
•Liaising with PRO & legal departments in relation to visa process, Govt. Medical & EID, work permit, labour card and business related licenses.
•Coordinate with fleet management and ensure proper renewal of the permits on time & smooth operation in co ordination with the concern department.
•Handling company mobile phones / Land phones and issuing to associates as per policy.
•Monitoring the utility bills like DEWA/ telephone/ fuel bills/ Maintenance/ rentals/ miscellaneous expenses
•Organize employee welfare activities to ensure increased employee satisfaction. Manage sports activities, team outing, annual function, business and community events in line with agreed objectives.
•Managing centralized procurement and distribution of pantry and stationary supplies.
•Follow up and coordinate with all related divisions/departments, sections to assure that Work are carried out appropriately and tasks are completed on time.
•Undertake other duties consistent with the general scope of work as assigned by management.
Holds the distinction of managing end to end Infrastructure & Facility Management and General Administration Services for 3 sites: Premium Services Division, VeBes O&M and Labour Accommodation (Al Ain Operatives Village of around 15k capacity); leading a team of 150 people.
•Managing the entire gamut of function with accountability of planning, scheduling, operations & maintenance and implementing preventive schedules for Electrical, Plumbing and Fire Fighting Systems
•Instrumental in keeping close track of accommodation facility of capacity of 5608 / 15000 residents owned by ALDAR Properties entailing residential buildings, recreational buildings, dining facilities, mosque, offices, clinic, super-market and saloon; monitoring accommodation bookings / cancellations, room transfers and issuance of keys; ensuring strict adherence with standards set for cleanliness of rooms, bathrooms & public areas.
•Overseeing transportation arrangements at site including vehicle registration, license & passes making
•Driving long term utilization of owned assets by exercising control over the facility.
•Facilitating the implementation of HACCP Standard Food Management Systems.
•Leading & guiding teams to organise leisure time activities & recreation facilities for laborers’ welfare.
•Monitoring stores of construction / maintenance materials, catering materials and cleaning / chemical materials.
•Managing collection of rents, paying necessary expenses and maximizing revenue with effective cost control.
•Supervising development of audits & inspection reports as per EHSMS and personal & medical records for Workers.
•Performing various purchasing functions; review and/or prepare bid packages for equipment or supplies; oversee the approval of all departmental purchase orders.
•Overseeing and participating in the development and administration of the annual budget; participating in the forecast of funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments.
Accomplishments:
•Played a stellar role in restructuring of laborers’ camps as per set benchmark of Government Authorities like Labor Office, Municipality, Civil Defense and Police Departments by implementing Camp Public Health Management Plans.
•Conceptualized, established and implemented Emergency Response Team and Fire Fighting & Evacuation Plans for camp residents in order to get involved in safety improvement efforts.
•Steered the implementation of 5S practices in the workplace thereby optimising productivity.
•Excellent track record of reducing consumption of energy.
•Implemented process & entertainment programs for comfort of labour. Ensured provision of movie night facility and celebration of festivals in order to keep the labour motivated
•Received appreciation for providing Best Suggestion in 2012.
•Implemented adequate guidelines and procedures to supervise the organizations premises and projects.
•Controlled and oversaw the facilities management aspects related securities, cleaning, preventive and reactive maintenance, pest control & parking. .
•Utilized performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.
•Oversaw:
•All projects related to refurbishing, renovations and constructions.
•All outsourced services contract for the respective services are in place with proper defined SLA`s.
•Process and SLA`s regarding the complaints logs received by the end users.
•Managed and controlled utilities expenditures by implementing adequate control processes such as trend analysis.
•Approved and certified all invoices related to projects based on approved payment schedule & related to contractors and suppliers payments. .
•Established efficient and effective control over the approved project budget and cost.
•Essayed a key role in :
•Hiring and liaising with contractors whenever needed prior to management approval for better control over projects.
•Preparing weekly milestone update and KPIs for management review.
•Developing and implementing inventory control process, improve accuracy and efficiency.
•Supervising audits as necessary to ensure compliance to all processes and to measure effectiveness.
•Administering payroll and maintaining employee records;
•Assured proper and safe working atmosphere to organizations staff.
Role:
•Rendered end to end administrative support to Technical Project Managers and 3 direct reports thereby helping them to improve procedures.
•Holds the distinction of working in close coordination with:
•Senior management, employees & clients to ensure proper line of communication
•PRO of the company with regards to Visa processing of new employees
•Department Managers & Technical Managers on weekly postings for master reports to facilitate accurate and timely implementation of processes
•Accounts Receivable Staff on weekly basis regarding invoicing to ensure availability of funds to cover the outsource staff expenses
•Successfully handled capital purchases, built direct relations with vendors & maintained equipment tracking records.
•Developed & maintained
•Monthly expense reports reflecting supporting documents & budget code indexes
•Attendance and annual vacation records for all the projects employees
•Insurance claims and process relevant documentation for daily car tracking & tracing activities
•Human resource related files reflecting employee salary increases, deductions, garnishments and benefits
•Administered the purchase of leased / company vehicles and maintained custody & service.
Role:
•Successfully set up new branch & spokes across the assigned region
•Instrumental in handling the entire gamut of HR activities such as:
•HR basic correspondences like appointments, confirmations, relieving, terminations, transfers and F & FS
•Processing of employees’ LTA, medical, IT investment documents and other allowance applications through Compensation Management, Joining formalities & exit interviews
•Training centres and maintained coordination with Training Department
•Ensured timely updation of BAI and CBA report for HOD perusal.
•Arranged Board Room with all audio & video stationery, internet connection & communication requirements.
•Managed overall administrative tasks with accountability of:
•Rental agreements, AMC contracts and communication systems-phone, fax, printing, stationery, postage and courier
•Catering arrangement for employees, guest and banquet
•Flight tickets, transportation, meeting, training, felicitation programs & hotel accommodation & arrangement for employees
•Pantry, office assistants, housekeeping, security & all other external vendors
Accomplishments:
•Attained significant reduction in cost of procurement thereby improving quality & reliability.
•Enhanced awareness about fire safety by imparting knowledge on fire prevention. Implemented Smoke Detectors, Fire Alarms, Safe Evacuation Plans and Fire Extinguishers.
•Managed infrastructure and assets such as Computers, Laptops, Photocopiers, Printers, Furniture, UPS & EPABX, etc.
•Played a key role in managing various HR activities such as:
•Recruiting Font Lines Sales position employees and send their personal records to HO
•Administering Human Resource Information System “Andrenalin” and “Compensation Management”
•Participating in Quality Management Survey
•Liaised with:
•Training Department for conducting Employee Induction and Orientation Training Program
•HR on Birthday Bash and Other Fun Club Activities
in
courses: Practical workshop in Project Management Course(PMP) from Specialised Management Group •Civil Defence Certificate issued by UAE. •Basic First Aid Course issued by Vigilant Safety & Eros Group - 2014 •Certified as Toast Master Charter member – 2016 •Certificate of completion PMI by Specialized Management Group – 2015 •Certificate of Completion – EMS Audit (ISO 14001: 2004) - 2015