Kristel Joy Viernes

• Conduct thorough verification and review of customer documents to ensure accuracy and compliance with KYC (Know Your Customer) regulations and internal policies
• Diligently maintain and update customer data, ensuring its accuracy and compliance with regulatory requirements, thereby enhancing the bank's data integrity
• Act as a coordinator between different departments and teams within the bank to facilitate KYC-related processes and resolve any related issues efficiently
• Proactively track and manage email correspondence related to KYC concerns, issues, or other complaints from customers including account transactions, login issues, requesting for mobile number change and other application related concerns
• Prioritize and address customer concerns within agreed-upon timelines, ensuring a high level of customer satisfaction
• Provide training and guidance to colleagues or new employees regarding KYC verification processes to maintain consistency and compliance
• Efficiently manage and maintain various employee records, including attendance records, officer fuel bills, and annual leave records, contributing to streamlined HR and administrative processes
• Prepare and submit weekly and monthly reports to my Line Manager, providing valuable insights and updates on the status of KYC verification activities and related tasks
• Proactively carry out additional responsibilities as directed by my Line Manager, demonstrating flexibility and a willingness to contribute to the overall success of the team and the bank

• Engaged with customers in a sincere and friendly manner
• Generates public interest in the brand, provide product information
• Create a positive image and lead consumers to use it
• Offering samples to customers, informational brochures and other incentives to persuade people to buy products
• Demonstrate and advise customer on the use of products
• Assist customers in finding the suitable product they are looking for
• Provide advice and guidance on product selection to customers
• Consistently seek new product knowledge to act as an expert for the customer
• Set up booths or promotional stands and stock products
• Engage with customer and discover their wants and needs

• Promotes brand names, products and services
• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Maintained good relationship with customers and provide good services with them
• Sell products being promoted, and keep records of sales
• Distribute product brochures, flyers to source new sales opportunities
• Identify interested and qualified customers in order to provide them with additional information
• Interacts with customers and sales prospects
• Tracking the stocks and ordering products from company

• Welcomes’ visitors by greeting them, in person or on the telephone
• Answer and direct incoming calls
• Clerical works such as maintaining a current and accurate filing system, perform data entry, update reservations, sort incoming and outgoing mail, monitor the use of supplies and equipment
• Relay messages to staff and management in other parts of the building
• Maintains the reception clean, quiet and safe by complying with procedures, rules and regulations
• Issuing employee’s and visitor badges
• Monitor access to restricted departments to ensure only permitted employees can enter
• Directs visitors by maintaining employee and department directories; giving instructions
• Maintains security by following procedures; monitoring logbook; issuing visitor badges
• Assist in reserving and preparation of meeting rooms, training rooms and conference rooms
• Monitor the use of supplies and equipment
• Coordinate the repair and maintenance of office equipment
• Coordinate mail flow in and out of office; Collect and distribute parcels and other mail

• Assists Accounting Department tasks, updating and encoding accounts
• Perform basic Bookkeeping duties
• Compile Financial records
• Operate Office machines such as photocopiers and scanners, facsimile machine and personal computers
• Answer phones and greet clients warmly
• Filing/Maintaining files and records; Retrieve files for Personnel