Front Desk Executive cum Secretary
Studio 52 Arts Production LLC
Total years of experience :13 years, 1 Months
Answer calls professionally and operates multi line phone system and directs calls to appropriate person or department.
Answer questions about the organization and provide callers with address, directions and other information.
Welcomes visitors, vendors, customers and job applicants in a courteous, professional manner and escorts them to the proper location.
Arrange Driver’s schedule on a daily basis. Including Technician fieldwork schedule.
Accomplish tasks efficiently by showing concern for all aspects of the job, pay attention to detail and ensure that output is delivered at the highest possible standard.
Able to coordinate with all levels.
Carry out other duties as reasonably required by management.
Coordinating with company correspondence through e-mail and phone call.
Comply with the regulatory requirements.
Draft and distribute emails, correspondence memos and letters.
Help co employee when they need assistance in the different
Proper filing of administration documents.
Manage daily Attendance of all employees and submit to Accounts Manager every end of the month.
Update appointment calendars and schedule meetings / appointments of the General Manager.
Establish rapport with the client.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Providing a good quality of service to the clients.
Walk customer through to place an order.
Check status of the order and follow up with the status of deliveries from the courier.
Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
Organizing payments and processing refunds with confidentiality.
Research required information using available resources.
Follow standard processes and procedures of call flow.
Identify and escalate priority issues per client specifications
Redirect problems to appropriate resource.
Organize ideas and communicate oral messages appropriate to listeners and situations.
Follow up and make scheduled call backs to customers where necessary.
Daily Issuance of Community Tax (CEDULA).
Update daily and monthly records of tax payers.
Proper filling of administration documents.
Organizing and takes charge of records, correspondence, and related affairs, as for a company.
Provide administrative assistance as needed.
Computation of Monthly Delinquencies of non-paying clients and sends out notice.
Submit Monthly Report to the City Treasurer.