Kristine Ballao

• Managed customer payment processing and account
management, ensuring accurate transactions.
• Addressed and resolved various customer concerns regarding
after-sales issues, enhancing customer satisfaction.
• Assisted customers by tracking package locations, processing
product return requests, and managing refunds/reshipments.
• Communicated effectively with customers via live chat and
support channels to maintain high levels of satisfaction.

• Collaborated with healthcare staff, doctors, and hospitals to
update and maintain their records efficiently.
• Managed daily communications with multiple customers
through email and phone calls to address inquiries and provide
support.
• Delivered exceptional customer service to professional clients,
assisting with the processing and updating of medical records to
ensure patients received accurate information.
• Coordinated with various healthcare clients affiliated with
specific doctors and hospitals to streamline record
management.