Travel Sales Coordinator
The Entertainer
مجموع سنوات الخبرة :17 years, 11 أشهر
Founded in 2001, the Entertainer is a Dubai-based international brand providing buy one get one free incentive offers from well-known dining, leisure, entertainment and hotel brands across 14 countries through its award-winning smartphone App. Part of the Travel Team that manages the relationship with over 450 hotels in the Middle East, Asia, Africa and Europe.
Administration (Sales & Marketing Support)
• Assistant to Global Travel Sales Director - manage diary, arrange business travel & trade show
attendance, prepare sales presentations & team performance reports.
• Preparation of sales presentations & marketing collateral.
• Preparation of contract renewals, including follow up with clients to ensure timely confirmation.
• Research on potential hotel partners, passing qualified leads on to sales team.
• Distribution of complimentary products.
• Project management for travel marketing campaigns.
• Management of key account profiles & pipelines in Salesforce.
Finance
• Preparation of commission reports for Finance to prepare invoices.
• Assist with monthly debt collection and finance reporting.
• Weekly, monthly & annual reporting on offer redemptions for internal departments and hotel partners.
• Tracking of year-end revenue projections.
Travel Booking & Customer Service
• Provide customer service support for all hotel partners and Entertainer customers.
• Manage the Travel Booking Team (internal) and ensure all service standards are followed.
• Ensure high productivity of all agents through staff scheduling and adhering to KPI guidelines.
• Liaise closely with the reservations desk at key hotel partners to ensure that they’re happy with our
service & customers.
• Log all incoming complaints, ensuring that any issues are addressed in a timely manner.
Assistant to the Area Director of Sales & Marketing - managing all internal & external correspondence;
and first point of contact for client enquiries.
• Coordinated all business travel, exhibitions & roadshows for the Executive Office, Sales & Events teams.
• Prepared all corporate and leisure contracts & annual renewals.
• Updated departmental budget and accruals each month.
• Prepared & submitted weekly and monthly reports (e.g. P&L, KPIs)
• Issued all departmental Purchase Approval Requests.
• Organised the daily roster and managed salary attendance.
Assisted Area Credit Manager in all administrative work - including correspondence & fielding client
enquiries.
• Maintained files on all clients in regards to agreements & credit facility requirements.
• Helped in the assessment of company’s credibility in preparation of credit terms and conditions.
• Prepared a wide variety of documents including job descriptions, standard templates, the operations
manual and policy.
• Collected debts and maintained a well-balanced ledger.
• Part of a core team that was the first point of contact for clients - with an emphasis on the importance
of customer service.
• Exceeded weekly and monthly targets for whole period of employment.
• Collaborated with the team leaders and managers to troubleshoot and follow up with the reservations
queries, complaints and request.
• Managed group & events bookings for all Hyatt properties in Dubai.
• Main contact for enquiries & bookings from external travel agents.
• Coordinated with the Visa Manager in processing the visas of the guests.
➢ President Gloria Macapagal Arroyo Call Center Training Program
January 2007 City of San Fernando, Pampanga, Philippines
➢ Inter-Seas Training Management
Course Attended: Food and Beverage Attendant
September 2006 United Nations Avenue, Manila
➢ Practicum Training on Hotel Operation & Management
Max's Restaurant
Robinson's Starmills, City of San Fernando, Pampanga, Philippines
January 26, 2006 to March 07, 2006 (Total of 300 Hours)
➢ Make the Good Impression (Image Enhancement Workshop)
Personality Development Program
Mrs. Abbygale Arenas- de Leon
Domus Mariae International Center
Hyatt Regency Manila
2702 Roxas Boulevard, Pasay City, Philippines
October 12, 2005 to January 2, 2006 (Total of 500 Hours)
➢ Practicum Training on Restaurant Operation & Management
Tertiary: UNIVERSITY OF THE ASSUMPTION Bachelor of Science in Hotel and Restaurant Management City of San Fernando, Pampanga (Philippines) 2002-2006
Secondary: HOLY CHILD ACADEMY Apalit, Pampanga (Philippines) 1998-2002