Program Manager
Fitch Learning
Total years of experience :15 years, 10 Months
Accountable for directing the project management, logistics, and processes for delivery of assigned large training programs and projects across the Middle East and Africa for this provider of learning and development solutions for the global financial services industry. Fitch Learning has 22 employees in the UAE and 188 employees globally.
Liaised with relevant department members and support teams to meet the training needs of each client ensuring project plans meet deadlines on-time and on budget. Manage evaluation of programs to measure training effectiveness and learning. Analyse and update existing processes. Direct vendors and internal/external parties to monitor the quality of the provided service, as well as invoicing. Plan and schedule dates for the training faculty for scheduled client courses. Manage trainer travel bookings and monitor travel costs. Assist in the recruitment process of shortlisting, interviewing, and selecting candidates in first round interviews. Direct a staff of 4 Training Coordinators and Program Managers.
• Completed 27 classroom training programs within 1 year.
• Successfully trained 30 graduates in 1 year for the Graduate Program in soft and technical skills within budget of US $300K.
• Trained the top 3 graduates to take on management roles; managed $300K budget and completed within 1.5 years.
Organised completion of high-profile training programmes for Managing Directors and Executive Directors enabling them to move to next management level, including additional components such as coaching and psychometrics with some courses spanning 6 months. Directed training programs of 3 to 7 weeks’ duration across the business while managing and remaining within training budgets. Conducted Kirkpatrick's level 2 and 3 evaluation of a pilot client relationship program for senior client managers, including collating survey results, performing semi-structured interviews and analysing responses to produce conclusive report with recommendations for next steps. Oversaw relationships with clients and vendors at all levels. Collaborated with HR Coverage to identify marketing strategy to communicate firmwide instructor-led course offerings to all business units. Managed the Learning Management System for course enrolments, attendance, and reports, and orchestrated logistics of training course events. Analysed feedback and presented conclusions and common themes to clients.
• Managed and coordinated training of 198 HR employees across EMEA for Project Aurora which covered systems and processes in and outside of Workday and Taleo.
Orchestrated deployment of Barclays Values sessions on global basis for 35, 000 employees across Corporate and Investment Bank (CIB) as member of the HR Leadership, Learning & Talent team. Developed and executed global schedule of events aligned with individual business function objectives, plans, and requirements. Organised and presented statistical data to Programme Manager and Deloitte / Barclays Group in support of strategic analysis, attendance percentage, and deployment project end date. Oversaw the MI reporting, analysis, and interpretation of the Values training activities presented to key stakeholders to aid in their decision-making process. Liaised with key Project Implementation Leads and COO’s across 15 different business functions within CIB to provide regular project and program updates. Supported vendor management, including managing relationships, program logistics and materials. Handled enquiries mailbox, responding to and escalating queries as appropriate. Accountable for managing the Learning Management System (L@B) and SharePoint sites.
• Synchronized more than 1, 000 face-to-face sessions and functional plan logistics within 4-month time frame.
• Coordinated the training of 453 Values Leaders globally across the firm to help deliver the new Barclays Values.
Liaised with colleagues across HR and the firm in different regions to collate reporting, data analysis, and interpretation. Created and presented numerous presentations to Senior Management. Changed employment contracts for new Managing Directors.
• Delivered and supported the yearly Managing Directors promotion resulting in 144 successful candidates across the Americas, EMEA, Asia Pacific and European countries.
Charged with providing HR generalist support and advice to management and employees regarding HR operations. Advised employees regarding performance systems, recruitment, leave entitlements, training and development, occupational health and safety, superannuation, compensation and benefits, payroll and salary sacrifice functions. Managed HR operational projects, reporting, and data analysis, as well as liaised with HR staff. In charge of the induction and on-boarding of all new employees and secondees. Charted standardized processes and supported rollout within the HR team. Identified training needs for staff to maximise potential and development while providing on-going support and training for the recruitment team. Implemented process improvements in HR practices. Functioned as main contact for all employees. Managed entire employee life cycle from new hire stage through to terminations. Conducted regular audits of database Headtrax (HRIS) to ensure accuracy and integrity of the data. Transferred data to ADP payroll system and GPS (Microsoft database payroll system). Maintained accurate database records for employees, including benefit records; processed termination pay, redundancy packages, annual leave, and long service leave.
• Reduced HR administration time by 30%; recommended and implemented changes to streamline and reduce HR administrative processes.
• Supported and implemented the new GPS payroll tool (Global Pay Source - Microsoft database payroll system).
• Directed the processing and closing of monthly payroll for more than 1, 000 employees in Australia and New Zealand.
• Coordinated the launch of HR CRM tool across Australia and New Zealand to streamline processes in global basis.
Provided advice to employees and managers regarding all HR related queries (Employment Relations). Managed Remedy transactions and processes for divisions and states, including Advisory Services, Middle Market Advisory, and Shared Services for Sydney and Melbourne, as well as all divisions for Perth (1000 employees in total). Provided assistance to business consultants regarding employment history and Remedy processes. Supervised administration of all processes and documentation, including generation and review of contracts and letters. Managed new starter paperwork including forensic checks, superannuation and tax request forms, while managing sign off reports and exit process, supplied advice and support on processes to the graduate recruitment team to ensure smooth transition of new graduates and evolving employment conditions.
Assisted in the induction and on-boarding of new employees. Highly-involved in Occupational Health & Safety matters, providing updates, advice, and assistance in relation to OH&S issues. Served as active member on the OH&S Committee within the Sydney office. Supported administration and management of Workers’ Compensation, including processing new claims and providing information to employees and insurers. Extracted reports from the Remedy System and produced Staff Master Data as required.
Produced statements of services and earnings for employees and confirmed employment with external bodies, including banks and estate agents.
• Analysed, interpreted and presented Global People Survey 2008 within the Tax Division leading to an open discussion with partners of the business and resulting in establishment of new HR initiatives.
• Reviewed HR related practices and processes which led to improvements in HR processes nation / wide.