ACCOUNTING ASSISTANT cum ADMIN/BRAND COORDINATOR
UNIVERSAL GEAR FZCO
مجموع سنوات الخبرة :12 years, 4 أشهر
• Support the Senior Accountant in carrying out the responsibilities of the accounting department
• Complete and maintain general ledger operations
• Reconcile vendor’s accounts; communicate with vendors
• Prepare cheques and make sure that cheques are deposited on time
• Prepare receipts for the customer’s payments and cash sales
• Process sales invoice and entering it in the system (Peach Tree)
• Review and match invoices
• Process credit memos
• Make Payment Vouchers - encoding and updating in system
• Follow up with the clients for payment and arranging related documents
• Manage Petty Cash and Cash Sales
• Monthly Closing Entries - Allocation of pre-paid expenses, keeping provisions for unpaid expenses
• Perform tasks that may be assigned from time to time
• Organize and schedule meetings and appointments
• Provide general administrative and clerical support including mailing, scanning, faxing and copying to management
• Support with Staff Payroll/ Leave/ End of term benefits/Recruitment Tasks
• Administer HR-related documentation, such as Employment Contracts, Attendance, and Leave Records
• Ensure the relevant HR database is up to date, accurate and complies with legislation
• Book tickets and Hotel Reservations for the Heads
• Communicates with employees about their documentation and answers specific questions of employees
• Receiving calls and transferring to respective person
•Maintaining adequate inventory of office supplies
•Attending the visitors and ensuring that they are well served
• Communicate with the customers as well as with the brand
• Place orders to the brand
• Assist with customer inquiries as required and in obtaining customer orders
• Prepare the calculation sheet and maintain all customer order
•Create proforma invoice for the customer order
• Make delivery advice for the customer order
• Resolve customer complaints
• Make sure delivery of the customer order is done on time
• Perform all the work within the time limit
• Maintain and update complete database
• Interface with customers via inbound or outbound calls
• Attract potential customers by answering product and service questions; suggesting information about other products and services
• Order taking and actively selling products and services
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Manage high phone call volume
• Building rapport and maintaining good relationship with the callers/clients
• Chosen agent for gift card escalations (Offline support)
• Answer customer’s queries regarding their gift card status
Tertiary : University of St. La Salle – Bacolod City : Bachelor of Science in Nursing : Dean’s Lister 1st and 2nd semester of S.Y. 2007-2009 : Academic Excellence Awardee : S.Y. 2007-2011