Krizalei Alfaro

Executive Secretary في Advansoft

• الإمارات العربية المتحدة - دبي
• أشغل هذه الوظيفة منذ يونيو 2014

Customer Service Representative في PayPal

• سبتمبر 2013 إلى أبريل 2014

Customer Service Representative (PayPal) (September 9, 2013 -March 31,

Customer Service Representative في Sutherland Global Services Philippines Inc

• فرنسا
• سبتمبر 2013 إلى مارس 2014

2014) Sutherland Global Services Philippines Inc. (12th Floor Phil Plans Building
North Triangle Drive, Bonifacio Global Taguig City, Philippines)
• Resume: KRIZALEI


• Deals directly with customers either by telephone or electronically.
• Responds promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtains and evaluate all relevant information to handle product and service inquiries.
• Performs customer verifications.
• Set up new customer accounts.
• Process forms, applications and requests.
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare customer activity reports
• Manage administration
• Follow up on customer interactions