Corporate Trainer ( TTT certified Trainer)
Aircel Ltd
Total years of experience :21 years, 4 Months
• Working with the management to develop sales training strategy.
• Training the new members on the sales team and ensuring that their knowledge and skills are enhanced to maximize the sale revenue.
• Making sure that the newly joined employees contribute significantly to the business.
• Reviewing the effectiveness of the sales training in terms of achieving the business targets.
• Producing course materials required for training.
• Identifying the areas of improvement required for the training in order to make it more effective
• Providing coaching to telesales team by making sure that compliance is adhered to and opportunities are maximized.
• Assessing individual performance against business requirement and ensuring all the sales staff are compliant and competent in their roles.
• Providing feed back to individuals.
• Assessing coaching requirements in line with business needs and targets.
• Ensuring the sales teams is equipped with necessary skills.
• Conducting training on the sales and customer service.
• Doing analysis on the field and on that basis plan the training.
• Market research and share the feedback with the concern department.
• Plan the monthly training and cost of the training.
• Preparing MIS for training department.
• Resourceful in conducting Product, Soft Skill and Process Training including motivational training and On-job Training to achieve associate targets.
• Giving Induction trainings to the new recruits, on product processes and OJT Training for Vodafone Gujarat Process.
• Ensuring >85% Product Quiz and Certification Scores
• Barging 50 Live Calls per month
• Maintaining Training Reports as per National Norms
• Resourceful in conducting Product, Soft Skill and Process Training including motivational training and On-job Training to achieve associate targets.
• Adept at preparing Monthly Report Training Review.
• An effective communicator with excellent team leadership skills, strong analytical, problem solving & organizational abilities.
Training Given for Outbound Process :- Sales Training, Marketing Training, Soft Skill, Sales and Marketing Analysis, Motivational Training, Performance Assessment of Caller, Cross selling
Training Given for Inbound Process:- Product & Process training, Soft Skill, Refreshers, Mentoring to the new trainer, Quality Training.
Handling the Team.
Handling All Verification Products.
Meeting the Company Criteria month to month consistently.
Team Management - Handled a team of more than hundred Sales Executive.
Market development.
Manpower planning.
Client Communication
Goal Setting and Achievement of targets
Team building exercises and development program for team
Planning of revenue generation
Training Skills Train the Trainer Handling the Team Identify Needs and Analysis Motivational Training Soft Skill On Job Training Ensuring Company Goals \ Setting KRA
English Business Management Economics Accounts Taxation
Level: Bachelor of Commerce (B.Com) Grade: Grade B/2nd Class Upper Field of Study: Commerce Major: Business Administration Institute / University: GUJARAT UNI. Located In: India Graduation Date: Apr 2003 Level: XII Standard (Higher Secondary/Junior College) Grade: Grade B/2nd Class Upper Field of Study: Commerce Major: Business Administration
Institute / University: GUJARAT HIGHER SECONDARY BOARD Located In: India Graduation Date: Mar 2000