My role varies each day but my key activities typically include:
Office Management:
Managing our office administration, HR & Training processes, developing and
implementing new administrative systems, managing the budgets; overseeing
the recruitment of new staff, including training and induction. Carrying out staff
appraisals, managing performance; promoting staff development and training;
liaising with other administrative teams; and involvement in discussions in our
organization’s policies and development for all staff.
People & Resources:
Successfully leading teams, deploying staff and making best use of company
resources to deliver cost-effective, reliable and culturally aware of operations,
able to innovate and carefully design initiatives.
Training & Development:
Mentoring newly employed on key aspects of training, conduct orientation
sessions and arrange on-the-job training for new hires, develop or arrange for
ongoing training and personal development classes, develop and organize
training manuals, multimedia visual aids, and other educational materials, plan
and provide training, staff development programs, using knowledge of the
effectiveness of methods such as classroom training, demonstrations, meetings,
conferences, and workshops, analyze training needs to develop new training
programs or modify and improve existing programs, review and evaluate training
and compliance with government standards, preparing training budget.
Key Client Account Management:
Managing new and company's existing relationships with a client or group of
clients, building long-term business relationship with the portfolio of assigned
clients. Understand the customer's demands, plan how to meet these demands,
and generate sales for the company as a result. Manage and solve conflicts with
clients. Provide excellent customer service and ensure client is satisfied. Finding
ways to measure customer satisfaction and improve services.
Sales & Marketing:
Overseeing ongoing activities that promote the company and its services. Be
aware of what competitors are doing to promote their products, read industry
publications, visit industry websites and attends conventions, conferences and
trade shows. Work closely with in-house sales staff and ensure
daily/weekly/monthly targets are met. Recommend strategic plans and reviews,
preparing action plans, productivity, quality and customer service standards.
Develop advertising, promotions, social media and public relations activities
necessary.
- Company industry:
- Human Resources Outsourcing
- Job role:
-
Management
