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Krystel Hayek, Customer Relations & Front-of-House Lead

Krystel Hayek

Customer Relations & Front-of-House Lead·Obi Sushi The Village Dbayeh, and Bartartine

Lebanon

Bachelor's degree, Graphic Design

Work experience

Total years of experience: 2 years, 5 months

Customer Relations & Front-of-House Lead

January 2022 - September 2023

Obi Sushi The Village Dbayeh, and Bartartine

Dbayeh, Lebanon

January 2022 - September 2023

Managed high-volume, fast-paced rush hours, ensuring high client satisfaction rates through efficient time management and problem-solving.

Efficiently navigated local POS digital software for swift order processing and financial tracking.

Maintained meticulous presentation and inventory tracking for premium beverage and pastry lines.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Coffee Specialist & Operations Assistant

May 2021 - June 2023

Nestlé Nespresso - Other Locations

Jal Al Dib, Lebanon

May 2021 - June 2023

Acted as a premium brand ambassador, executing high-end client relations, managing customer communications, and driving targeted product upselling strategies.

Handled daily back-office administration, point-of-sale (POS) software workflows, and weekly stock inventory audits.

Conducted professional product presentations and collaborative support training for team onboarding.

Maintained rigorous warehouse and material flow management adhering to strict ISO guidelines.
Company industry:
FMCG
Job role:
Administration

Education

Lebanese International University (LIU)

January 2030

January 2030

Bachelor's degree, Graphic Design

Lebanon

GPA (rating): Satisfactory

GPA (rating): Satisfactory

While in progress, I am focusing on visual communication, digital branding, and advanced layout design. Developed strong hands-on proficiency in Adobe Creative Suite, and managing academic design projects from concept to final digital output under strict deadlines. Studies are currently on hold to focus fully on career development and remote contract roles.

Institut Technique des Saints Coeurs – Bauchrieh

March 2021

March 2021

High school or equivalent, Interior Architecture

Lebanon

GPA (rating): Satisfactory

GPA (rating): Satisfactory

Completed comprehensive technical training specialized in spatial planning, architectural drafting, and interior design concepts. Developed a strong eye for structural aesthetics, material selection, and detail-oriented project execution. Experienced in translating design briefs into accurate, functional digital layouts while managing project timelines effectively.

Skills

Interior designer
Expert
Interior designer
Expert
Paintings
Expert
Paintings
Expert
Virtual Assistance
Intermediate
Virtual Assistance
Intermediate
Administrative Support
Intermediate
Administrative Support
Intermediate
Customer Relationship Management
Intermediate
Customer Relationship Management
Intermediate
Graphic Design
Intermediate
Graphic Design
Intermediate
Canva
Expert
Canva
Expert
Adobe Photoshop
Intermediate
Adobe Photoshop
Intermediate
Time Management
Intermediate
Time Management
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate

Languages

English

Expert

Arabic

Native Speaker

French

Intermediate

Training and Certifications

Certifications
The Trader Program - English
Tradyom Academy
Feb 2024
Show credentials
Training
Information Technology
CISCO Networking Academy
May 2021
Show credentials

Hobbies and interests

Art

Passionate about visual arts, digital illustration, and exploring contemporary design trends. Engaging with art helps refine my eye for color theory, composition, and creative visual storytelling.

Video Gaming

Online Gaming & Digital Communities An avid enthusiast of strategic online gaming. This hobby has sharpened my real-time problem-solving skills, cognitive endurance, and adaptability to new digital software. It has also given me extensive, hands-on experience using modern remote collaboration and coordinating tasks with cross-border teams in fast-paced virtual environments.