Executive Assistant of General Manager & Managing Director
The Curve Hotel
Total des années d'expérience :15 years, 0 Mois
• Greeting students and parents and providing them with information.
• Schedule appointments, answer phones and give administrative support to teachers and school officials.
• Maintain records on students.
• The first line of communication when parents call or visit the school.
• Order and inventory supplies.
• Attend meetings and record the proceedings.
• Design and implement office policies.
• Supervise office operations and procedures.
• Handle all CEO travel and expenses and Managing the President & CEO’s calendar.
• Maintain office records.
• Receiving and interacting with visitors.
• Recording, transcribing, and distributing notes/minutes of meetings.
1. 45 Degrees Preopening Restaurant in Gulf Mall
2. Mexican Preopening Restaurant
• Identify customers’ needs and respond proactively to all their concerns.
• Menu Engineering.
• Pricing.
• Writing Employee Handbook, Employees Job Descriptions for both (Front of the House & Back of the House).
• Leading F&B team by attracting, recruiting, training, and appraising talented personnel.
• Preserve excellent levels of customer service.
• Establish targets, schedules, policies, and procedures.
• Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.
3. Cluster Training & Development Manager | Social Media Accounts Manager
• Barrio Fiesta (Filipino Restaurant)
• Amara (Indian Restaurant)
• Shiraz Gardens (Iranian Restaurant)
• Sushi Minto (All Branches: Salwa, City Center, and The Pearl)
• Liaise with clients to identify their needs and to ensure Guest satisfaction.
• Event planning, design and production while managing all project delivery elements within time limits.
• Prepare BEO’s.
• Organize facilities and manage all events’ details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, and promotional material.
• Creating marketing strategies to sell our services to Guests.
• Menu Engineering, Costing, Pricing.
• Leading F&B team by attracting, recruiting, training, and appraising talented personnel.
• Food tastings.
• Coordinate and supervise the preparation, presentation, and service of food products to ensure quality
• Prepare the training modules (both front and back of the house)
• Write the employees job descriptions (both front and back of the house)
• Write the employees handbook.
• Handling Guest complaints.
Screen and direct phone calls, telephone etiquette.
• Handle requests and queries appropriately.
• Manage diary and schedule meetings and appointments.
• Take dictation and minutes, Produce reports, Presentations, and briefs.
• Make travel and hotel arrangements.
• Maintaining a filing system.
• Maintaining diaries, taking dictation and minutes, Arranging appointments.
• Make travel and hotel arrangements.
• Maintaining a filing system.
• Organizing and attending meetings on behalf of the owner.
• Preparing letters, presentations, and reports.
• Training new joiners.
• Negotiate and Provide customers with quotations and agreements
• Attending pre-flight briefings.
• Checking the condition and provision of emergency equipment and information for passengers.
• Demonstrating emergency equipment and safety procedures.
• Dealing with emergencies on board.
• Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away and exists are not obstructed.
• Good communication skills and customer service.
• Handle menu planning and set up.
• Prepare reports to the EAM.
• Oversee execution of all events.
• Manage events within customer’s budgets.
• Engage in the sales and promotion of the facility to ensure more business.
• Prepare MICE TEAM Schedule.
• Prepare PLASMAS.
• Attend daily meetings with the GM, EAM, and MICE TEAM.
• Plan and coordinate the provision of friendly, efficient services to Guests.
• Plan and coordinate all promotional activities targeting Guests.
• Coordinate and supervise all activities for Guests.
• Assist guests with airline bookings and reconfirmations.
• Assist all departments in being receptive to the needs of Guests.
• Training new Guest Relations Agents.
• Room inspection, Room inspection report.
• DND Calls, DND reports.
• Courtesy calls, Courtesy calls report.
• Good communication between Room Service and Housekeeping Departments.
• Knowledgeable of all special promotion procedures.
• Attend to Guest's complaints, inquiries, and requests.
• Ensure that the Guests depart the hotel with a positive impression of hotel service.
• When on night shift, prepare all necessary forms for the Guest arrival.
The term " hospitality management" refers to a hotel management position involved in welcoming and catering to the needs of guests. I have received a certificate of achievement in Fidelio (Front Office)
