Ksenia Bieri

Prepare and deliver training courses
• Conduct effective induction and orientation sessions

• Sales of hotel services and products to private (premium) and corporate clients
• Consulting clients, needs and demand assessment, presentation, offering
additional services, cross-selling
• Engaged in the full maintenance of key clients, building and maintaining long
term business relationships
• Plan, strategy and forecast development
• Actively involved in the development of new services to increase core KPIs, sales,
and expand the client base.
• Preparing daily statistic reports and presentations for Senior Management

Results:
• I am constantly among the top two best Sales Managers, with an average personal
sales of approximately $63, 000 per month and the highest figure in the hotels
history of $222, 000 in June 2021
• Contributed to the development of two hotel pakages, which enabled to increase
sales and attract new client segment

• Maximize sales revenue through up-selling and marketing plans. Personal sales of
beauty products (Valmont, Natura Bisse) reached CHF 3000 monthly
• Consult on Spa treatments and luxury beauty products
• Planning, booking, and overbooking reservations for beauty treatments, physiotherapies,
massages, and fitness appointments
• Perform Spa Managers duties such as supervising inventory, ordering new
products and equipment, preparing schedules for team members

• Handle all guest interactions with the highest level of hospitality and professionalism
as well as accommodate special requests whenever possible
• Ascertain guest satisfaction and respond to all guest requests in an accurate and
timely manner (both in-person and by phone)
• Utilize a variety of computer systems to check guests in and out, run daily reports
and select and block rooms for arriving guests
• My role also included: posting late charges, settling bills accurately through credit
card or cash transactions, resolving customer complaints, assisting customers in all
inquiries concerning hotel services, organizing in-house events, etc.