Associate Vice President
Excitel
Total years of experience :9 years, 10 Months
● Developed programs to streamline partner management methodologies, resulting in:
● A 3X increase in company NPS in 2 quarters
● A 2X increase in user additions in Q2'23 and Q3'23 as compared to last year
● A 2X improvement in installation and customer issue resolution time
● A 3% increase in exclusive partners quarter-on-quarter
● Developed tools such as the Network Map, Business Dashboard, and CRM to enable a new partner management system in collaboration with all teams
● Provided accurate reporting to the C-suite and created cross-functional programs, leading to an improvement in partner issue resolution time from an average of over 4 days to 1 day
● Developed a program for the recovery of $50 million GMV impacted by COVID-19 and led its execution, resulting in continuous month-on-month improvement in GMV.
● Led media sales for a team of 300 across the region, contributing to a $100, 000 increase in revenue month-on-month.
● Achieved a 70% growth in Q1, 110% in Q3, and 80% in Q4 across my regional portfolio of 2000+ restaurants.
● Recognized across the region for successfully turning around non-performing restaurants into high-volume drivers.
● Reduced restaurant dropout rates from 40% to 10%.
● Increased the average sales from 21 to 60 per sales manager through effective training.
● Successfully launched 3 territories, each with 30 restaurants.
● Presented Sales Strategy plans for Mumbai, leading to my subsequent role as Program Manager.
● Launched City with 0 restaurant base and bought it up to 300 partner restaurants and 1200 daily reservations
● On-boarded and retained 150+ top restaurants including The Taj Santacruz, JW Marriott, Grand Hyatt, Sofitel, Pizza Hut, and many others
● On-boarded the highest number of premium restaurants, surpassing all other sales personnel across 7 operating countries - Hong Kong, India, Indonesia, South Korea, Malaysia, Philippines and Singapore.
Joint Venture with Acutech Solar, Bhopal Nov 2016 — March 2017
● Negotiated with senior government officials and enabled bidding for tenders worth up to $2 million
● Enabled a Joint venture with a company to fund the bid to the capacity of $1 million
Founding member at All Things Organic, Mumbai Mar 2016 - Oct 2016
● Achieved run rate of $10, 000 per month in revenue from an initial of 0
● Led Mumbai, Bangalore, and Goa operations
Co-Founder at Healthmir.com, New Delhi Feb 2015 - Feb 2016
● Raised $60, 000 in seed funding
● Selected for Business World Accelerator Program’s 1st batch of 6 start-ups
● Led Product and Sales Strategy to negotiate new contracts with 7 hospitals, and 200+ doctors in the initial 8 months
● Led the business vertical of the Health App for the company
● Led a team of 10 across roles of Marketing and Business Development
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