EpicCare Ambulatory Health Informatics Officer
Dubai Health Authority
Total years of experience :15 years, 7 Months
To help in implementation of EPIC system in DHA and provide full support after going live and training for end users in the following certificates an areas :
Epic Care Ambulatory
Mychart
Order Transmittal
Data Courier
lead the ambulatory team in the Salama project in DHA and I coordinating with PMO for any issues to be escalated.
Manage team members tasks and work balance and prepare countermeasure plans for any risks ahead.
Report to higher management status reports and progress of the team overall performance.
Been assigned to coordinate and organize the licensing system for health care professionals for the dental department.
Helping and following up cases and credentialing for the applications and assigning the cases to the right teams to proceed it.
Create new license
Renew
Transfer and cancelling of licenses in DHA licensing system ( Sheryan )
Health Regulation Department - Dubai Health Authority
I worked in various specialties such as : Endodontics, Periodontics, Paedodontics, Orthodontics, Oral Surgery and Prosthodontics. Been working mainly with orthodontics for the past 5 years and still working in the same post with high talent and enthusiasm.
Attended many lectures related to latest orthodontics techniques and skills by 3M and Scorpio in Dubai.
*Lectures certificates to be handed upon interview
General Quarries-Technical Support for services:
Mobile, Internet, land line
In details: Answering the inquiries and questions of Etisalat company clients and promoting all the new services provided by the company.
Taking the complaints of the customers and escalate them to higher tiers so that it would be solved ASAP.
Dealing with various angry and difficult customers in a professional manner within quality standards of the famous company.
Bachelor degree in English literature - English language translation section.
Completion of EPIC Ambulatory certification in the following modules: Epic Care Fundamentals Epic Care Administration Epic Care My Chart Epic Care Order Transmittal
Graduate from reputed college HCT - Dubai with honors. Learned about Dental Nursing in one of the first programs in the Middle East for this role in a clinical practice. Handling X-rays and process them. Infection control management. Learned about instruments in dental practice. A very rich environment for self-development and knowledge acquisition.
A diploma in Computer Science in computer systems, software development, systems analysis, design, and the business environments.