IT Consultant
jeTravail INC
مجموع سنوات الخبرة :15 years, 1 أشهر
Determine customer needs▪Carry out technical and commercial studies▪Design, develop, integrate, and implement networks & computers systems▪Advise on information systems strategies, policies, management, security, and service delivery▪Assess the risks related to the physical and technical security of data, software, and computer hardware▪Develop policies, procedures, and contingency plans to minimize the effects of a computer security breach▪Design and implement software life-cycle policies and procedures to optimize the efficiency, performance andquality of software and information systems▪Technical & Security Systems auditors▪Perform independent reviews to assess quality assurance practices, software products and information systems▪Proceed with the installation, configuration and maintenance of the network such as wireless controllers, wireless terminals, switches, routers, load balancers, VPNs▪Monitor, detect, investigate, and resolve security alerts by analyzing various logs
Provide support for level 1, 2 and 3 IT services
▪Support for printers, installation, replacement of PC.
▪Installations of user-specific applications
▪Software maintenance of workstations
▪Reinstallation of the user profile
▪Assign rights to network folders
▪Solve problems related to computer hardware
▪Follow up on incident sheets and level 1 and 2 user requests
▪Installation and commissioning of hardware and software
▪Deployment and administration of corporate systems and networks
▪PC assembly and maintenance
▪Installation and commissioning of equipment
▪Diagnosis and resolution of system and network incidents
▪Enforce technical procedures in coordination with information technology teams
Provide 1st and 2nd level IT support
▪Troubleshoot users and/or configure their access to their workstation
▪Prepare and configure computer equipment for users / Clients
▪Assistance to users via ticket system (GLPI)
▪Workstation maintenance, deployment with (VISIONR)
▪OS Windows 7/8/10, MB 2013/2016/365, McAfee, FileSecurity, Malwarebytes
▪Configuration of Router Netgear, SonicWall and installation of VPN for users
▪Supervision of application servers via (VSphere Client, VMware ESXI)
▪Note documentation on (How To) for reference to users
▪Network management, Active directory environment, add/remove user/unit
▪Activate smart phones and provide troubleshooting services for these devices
▪Troubleshoot users and/or configure their access to the network
▪Maintain internal IT department procedures for each client
▪Installation and configuration of Veam BAckup on client servers
▪Monitor monthly maintenance procedures for customers
Set up Windows Server 2008/2012 domain and child domain
▪Set up numerous domain services including internal Certificate Authority, WSUS 3.0, DHCP, FailoverClustering and round robin load balancing
▪Administrating accounts and GPO in Active Directory
▪Set up and configured MS Exchange 2013(Edge, CAS, AD, MailBox)
▪Configured site to site VPN, remote user VPN access and DMZ network
▪Assisting users with PC, server, network and software problems
▪Developing and compiling guidelines and documentation Problems
▪Backup and recovery operations (SAN/NAS/ISCSI)
▪Implement, document, administer and manage infrastructure: Web services, authentication, file sharing, network services, monitoring, cloud and etc...
▪Ensures customer support and incident management
▪Writing and modifying scripts for application deployments as well as system monitoring
▪Designing, implementing, securing and maintaining the computer systems for ITs test, development andproduction environment
▪Exploring new technologies to improve efficiency and maximize performance
▪Setting up the NFS, NTFS, SNMP, DNS, HTTP, HTTPS, QFS, ZFS, Samba, Apache, Web Server, Squid, Proxyserver, LDAP, LAMP, Send Mail, Postfix, DHCP, PXE Boot, Netboot, U boot, Nbboot and File transferprotocols like(TFTP, FTP, Direct connect etc) for the target boards to pick the boot image from the server
▪Installing configuring and maintaining the Citrix, VMware, Cisco d-link routers, port servers and PDU's
▪Installing and implementing of Security Operation Center(SOC)
▪Installing and configuring Pfsense firewall
▪Installing and configuring Remote Log Server based on Linux
▪Installation, configuration and technical supporting of Linux and BSD based hosting server
▪Installation and configuration of Citrix XENSERVER monitoring ( Track CPU, Memory, Network Rx/Txparameters and disk read/write)
▪Installation and configuration of Linux hosting mail server (Centos/Debian/Ubuntu)
▪Design, programming and technical supporting of website based on Joomla
▪Installing Windows Server 2003 and 2008
▪Installing and configuring web and database server
▪Administering and maintaining permissions and Access right
▪Administrating user account, computer account and GPO in Active Directory
▪Setting up and maintaining all office equipment such as printers, photocopiers, scanners
▪Setting up computers and installing software, various applications and programs
▪Upgrading new software and computer systems on existing equipment
▪Installed and configured network monitoring to monitor status of mission critical servers and networkappliances
▪Installed and configured Cacti to monitor network bandwidth in the office and internet bandwidth usage
▪Set up and configured Amanda Enterprise Network Backup for backing up mission critical data (Disk to Tape)
▪Providing problem-solving services to network users
▪Configuring and installing new devices in network such as new Routers, Switches, Access points
▪Preparing and maintaining procedure manuals and documentations
▪Backup schedules, maintenance and troubleshooting of servers
Networking
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