Service Advisor
Volvo
Total years of experience :20 years, 3 Months
• Scheduling and organizing service work schedules
• Delivery of exceptional customer care service and responding promptly to customer enquiries.
• Solved customer invoicing and preparing of purchasing orders.
• Workshop Administration duties
• Delivering workshop technical support
• Assist with Volvo action service and assistance in roadside breakdowns.
• Working with parts team to ensure the correct replacement parts are fitted to the vehicles
• Ensure that the company time recording procedures are complied with and that job cards are completed accurately.
• Ensure that service sheets are completed as per Volvo instructions and that all breakdowns are reported to the workshop controller.
• Perform routine truck maintenance and inspections
• Works independently or in a team environment without supervision
• Communicates effectively and professionally with supervisors and customers regarding repairs
• Replacement of defective parts
• Do building & equipment maintenance, general housekeeping
• Do other duties as assigned
• Complete paper work on a daily basis
• Ensure repairs are carried out according to manufacturer’s procedures and in a safe and responsible manner
• Ensure repairs are carried out in accordance with Volvo Standard Times using Volvo Special Tools where appropriate
• Assist in the fault diagnosis process.
• Comply with warranty procedures during repairs and with warranty material on completion of a repair.
• Assist with Action Service.
• Work with the parts team to ensure the correct replacement parts are fitted to the vehicles.
• Assist with roadside breakdowns.
• Ensure that the company time recording procedures are complied with and that job cards are completed accurately
• Ensure that service sheets are completed as per Volvo instructions. Ensure that all vehicle defects are reported to your workshop controller.
• Engine Overhauls
• Transmission Overhauls
• Suspension systems repairs
• Steering systems repairs
• Brake Overhauls
• Truck preparation for V.I.D
• Attending to breakdowns (both light and heavy vehicles) when required
• Allocating Jobs and Target times
• Diagnostics with Specialized machinery and tools
• Engine modifications
• Fault intensity assessment
Mobile depot maintenance
• Spares keeping and ordering
• Trip Checks
• Team leading
• Breakdown attending and de-briefing
• Working on standby
• Truck inspections
• Housekeeping
• Tools and Special Equipment safe keeping
• Tools Issuing
Apprenticeship Training
Advanced Diploma Diploma Certificate
Certificate of Apprenticeship