Lead IT Consultant \ Business Analyst
CSC
مجموع سنوات الخبرة :10 years, 6 أشهر
Requirement gathering, Business Process flow development, and Business Analysis.
• Analysing Airport/Airline IT systems and identifying options for potential solutions and assessing them for both technical and business suitability.
• Translation of requirements into business requirement specification (BRS) document.
• Gap analysis between goals and existing business processes.
• Have experience to act as a bridge between customer and service delivery teams until final implementation.
• Perform root cause analysis, develop solution options, and influence the organization to adopt recommended solutions
• Created Effective Use cases and Integrated High level Use case Scenarios
• Involved in the UAT for the application process.
Project management and Team management
• Brilliance in the execution of diversified projects involving different programming languages, technologies and operating systems
• Assisted development and production teams by determining application design flaws, thereby optimizing development process.
• Assisted in development of Test Plans and assisted QA team in System testing to ensure the new system satisfy all User requirements.
• Work as one team and keep tracking record of on-time delivery of releases to customers.
• Responsible for mentoring and developing team members skills where required.
• Proactively participate in Team Building activities.
IT service management
• Experience working ITIL processes like Incident Management, Change Management & Release Management and Capacity Management.
• Vendor Management. Supported external vendor applications and facilitate their payment process via P&L dept.
• Supported existing clients (On-site & Offshore) and resolved critical issues/problems in a timely fashion.
• Provide technical & functional support at various roles in a organization.
• Experience in Technical documentation in order to meet the changing requirements of the development, workflows and procedures for using the system/product.
• Experience working on senior management reports.
• Experience Working on Database Administration Support role.
• Liaise with the customers on a regular basis.
• Responsible for maintaining and updating technical documentation for software and systems
• Assisted development and production teams by determining application design flaws, thereby optimizing development process.
• Planned and directed all user activities including testing and training
• Tested applications and resolved complex problems throughout software development life cycle (SDLC), including preparing detailed program specifications.
• Proactively participate in Team Building activities.
• New forms design using LAF functionality for ADMIN modules.
• Integration & System testing whenever required in SIT environment
• Maintain the Technical documents in order to meet the changing requirements of the development, workflows and procedures for using the system/product.
• Designing and coding of PL/SQL Packages, Procedures and Functions specific to application requirement.
• Responsible for mentoring and developing team members.
• Worked on Database Administration Support role.
• Identification and development of Stored Procedures, which were reusable throughout the application.
• Modifying the SQL statements to improve the performance of the application (Performance tuning)
• Assist team members during trouble shooting and facing critical issues.
• Designing and coding of the Forms.
• Proactively participate in Team Building activities.
• Resolve and deliver the solution for severity level 1 tickets before SLA.
• Independently manage multiple activities at different locations and organize work to meet deadlines.
• Managed Project related scripts & releases using All Fusion Harvest 7.1 tools.
• Co-ordination with Production DBA team for deployments of releases.
• Testing and Enhancement of the Application.
• Provide technical & functional leadership to various roles in a Development organization
• Coordination between client and offshore to get the work done.
• Debugging and bug fixing in Interline billing, flown, Import billing, Settlement modules
• Worked in liaison with the Help Centre -Third Level Technician Support
• Includes Data Verification, Data Loading using ETL tools and Monitoring Application Services.
• Provide Application Support and serve as Tier-1 support on Clarify issues related to the Clarify Product Manager module. Maintaining queues, tasks and set configurations and implement team specific business rules
• Facilitate resolution of non-complex client problems in assigned product areas:
• Perform problem resolution verification (bugs/enhancements).
• Update counter parts at onsite on problem resolution status.
• Work with development team to explain verified problem resolution.
• Assists in testing problem resolution fixes.
• Participate in internal projects, such as user conference workshops, inter- departmental communications, product supports systems, etc.
• Installation & Configuration of Windows NT/ Windows Advance Server 2000 (OS), Oracle Database, Oracle forms & Reports on DB Server and client site.
• Oracle Database /Client installation & Co Implementations of various projects from development phase to production till go live.
• Independently manage multiple activities at different locations and organize work to meet deadlines
• Application design, development and implementation of Purchase, Sales, Materials, Payroll, Finance, Fabrication and Dyeing module.
• Involved in database designing.
• Providing end user day to day support
• Responsible for user training and preparation of documentation
• Executed the backend programming functions like procedures, functions, triggers, packages
• Successfully implemented the projects undertaken by the company
International Business