Ntam Brandon

• Installed and configured Starlink satellite internet systems and Wi-Fi networks for residential and small-business
clients across the Buea region.
• Diagnosed and resolved hardware, software, operating system, and network connectivity issues for end users,
achieving consistent first-visit resolution.
• Configured wireless routers, performed IP addressing, DNS troubleshooting, and bandwidth optimization for multi
device home and SMB networks.
• Documented installation procedures, configurations, and troubleshooting steps in Microsoft OneNote to
standardize service delivery and reduce repeat callouts.
• Provided ongoing remote support to clients via AnyDesk for follow-up issues and minor configuration changes.

• Supported the IT team with network troubleshooting, including LAN connectivity, IP configuration, and basic
router/switch setup.
• Performed software installations, hardware diagnostics, and routine maintenance on desktops and laptops.
• Assisted in daily help desk operations and end-user support, escalating complex issues to senior technicians.
• Documented incidents and resolutions to support knowledge-base development.