Senior Commercial Manager
Kout Food Group
مجموع سنوات الخبرة :33 years, 3 أشهر
ROLE & RESPONSIBILITIES
To process requests for services from internal customers and stakeholders, manage people, systems and processes for provision of requisite services in a timely manner by negotiating and entering into commercial and contractual relationships with third party Service Providers and/or Contractors, while assuring service contracts comply with industry best practices, service standards and customer requirements.
Main roles and responsibilities include:
People
Regularly review and plan work with the team
Continually coach the team to improve functional knowledge and skills
Ensure team has at least 2 formal performance reviews per year
Manage performance, both good and poor performance
Spot talent in the team and ensure it is developed
Robust people development and succession plans
Celebrate success with team
Arrange formal and on-job training for the team
Customer
Solicit Customer Feedback at regular intervals, record the same, review and take necessary actions:
Renewal of Service Contracts shall be done only after obtaining positive Customer Feedback. Where feedback scores are “Fair”, “Satisfactory” or “Not Satisfactory”, Commercial shall take necessary action to retender the services for appointing new contractors, monitor and action.
To obtain Customer Feedback once in 3 months for all existing service contracts.
Ensure contract performance, obtain Customer Feedback at the end of a project, especially on all property contracts
Address, solve customer complaints and maintain “Customer Complaints Register”
Take immediate corrective action within the timeframe as provided in the policies and procedures
To maintain “Action Taken Report” on all customer complaints
Operation
Plan, organize, and manage procurement of services through the team
Ensure that an efficient and up-to-date document management system is in place
Design and progress reporting related to the procurement function for higher management
Develop, review, revise as applicable, and manage the organizations procurement service policies, procedures, standards, and strategies, ensuring transparency, fairness, impartiality, and confidentiality
Ensure that vendor selection is in accordance with the criteria specified in the Policies and Procedures
Ensure that customer requirements are elicited correctly and bids are invited accordingly
Make sure that the contractors are prequalified before bid invitations
Ensure that proposal, bidding, and negotiation process adhere to codes of conduct and policies and procedures and ethical considerations.
Develop and measure key performance indicators to determine and improve the effectiveness of procurement
Contracts and service orders are drafted in accordance with the customer requirements and industry best standards
Ensure that at all times service contracts are renewed prior to expiry of the term
Audit recommendations are adhered to and acted upon
Finance
Carry out analysis on major service contracts for ways and means to achieve cost savings
Ensure that contract awards are within the approved budgets allocated
Manage budgets and cost controls for the department taking corrective action where necessary to bring costs in line with targets
Drive efficiency in the department and identify and eradicate unnecessary costs.
Put forward new ideas and processes to manage resources and improve profitability
FELICITATIONS & AWARDS
2014 ô Exceeding Expectation and Exceptional Service to the Business
2012 ô Best Team Player Award
2012 ô Marketing Department felicitations for successfully organizing the tendering and award functions of Advertising & Communication contract
ROLE & RESPONSIBILITIES
Preparation of contractual comments on Prime Contracts/ Sub Contracts
Application for Contract deliverables, review conformance to contractual requirements and submittal to client and monitoring validity
Preparation of Service Orders/ Sub Contracts, Amendments/Adjustment Orders to Sub Contractors/ Service Providers
Review /Check/Process Invoicing/Payment Applications to clients
Contract performance tracking, update/ feed-back to management
Review/ Check/ Process Sub Contractors’ Invoices & Payment Requests (PRQ) in compliance with Company procedures and S.O./S.C. Terms &Conditions
Review/ Comments on Contractual MOU/TOA/ Incoming and outgoing correspondence
Review tender documents for risk assessments and propose suitable risk mitigation measures.
Contract summary presentation to project management team of responsibilities, liabilities, opportunities and risks prior to contract commencement
ACHIEVEMENTS
Professional contracts
Customer satisfaction
TRAINING & DEVELOPMENT
2011 ô Insurance Risks: Organizer- Munich RE Reinsurance and GIC
2011 ô ISO Quality Management System: Organizer- IMCO
ROLE & RESPONSIBILITIES
Identify business opportunities, Obtain approvals, Expression of interest
Prepare Teaming/ Sub Contract Agreements for Solicitations
Preparation of proposals for RFP/RFQ/RFI including Project Execution Plan, QA/QC Plan, Resources/ Manpower Mobilization Plan, Safety Plan etc.
Requests for Quotations to Vendors/Sub Contractors
Bid evaluation
Negotiation with vendors
Purchase Orders/ Service Order/ Sub Contracts
Evaluation/Selection of Suppliers/ Sub Contractors
Logistical arrangements
Customs/Ports clearance coordination
Coordination with appropriate Departments for delivery of goods and services to clients
Client coordination/ Customer service
ACHIEVEMENTS
New business partners
New customers
Costs savings
Customer satisfaction
ROLE & RESPONSIBILITIES
Preparation of Pre-qualification documents
Request for Quotes for tenders
Estimation assistance for tendering
Preparation of Tender documents
Bid invitations for subcontracts
Drafting subcontract agreements
Prepare comprehensive Monthly Management Reports, Labour & Subcontract Cost Reports.
Compile, analyze and report the actual projects costs against budget allocations or projections
ACHIEVEMENTS
New vendors/subcontractors
Costs savings
TRAINING & DEVELOPMENT
2008 ô ISO Quality Management System, Organizer - DNV Kuwait
ROLE & RESPONSIBILITIES
Business Development
Sales monitoring
Coordination with principals and clients
Business correspondence to clients and principals
Follow up on Purchase Orders, Quotations, Invoices and payments from clients
ACHIEVEMENTS
New business partners
New customers
Costs savings
Relationship management with banks