Deputy General Manager - Aftersales Field Operations
Nissan Middle East FZE
Total des années d'expérience :26 years, 0 Mois
Responsible for following at INFINITI Middle East dealerships
CQ Programs Implementation, Execution & Targets
Customer Satisfaction
Aftersales Audit of Authorized Dealerships
Mystery Shopping at Authorized Dealerships
Aftersales Training for Dealership Staff
Complaints handling & resolution
Authorized Dealers Business KPI (Repair Orders / Fix it Right / Parts Sales)
Assisting in developing and validating dealership Aftersales Marketing programs
Managing & Planning Strategic Product Projects
Advance Planning for Products
Market Research
Product Strategy enhancement
Mid / Long Term Planning
Regional Market Research for INFINITI
Regional Product Planning and Marketing for INFINITI
Regional Product & Pricing Strategy for INFINITI
Business Planning for INFINITI
Market Research
Regional Product Planning
Regional Product Marketing
Area Sales Management (Managing Dealers orders, Retail Sales, Company Standards, Showroom Pricing)
Regional Product Pricing
Regional Pricing
Corporate Standards
Business Planning
Marketing of Auto OEM products to OEMS (Couplings, Oil Seals, VBelts, AC Belts, Waterpump Belts, Conveyor Belts)
Development of new OEM required products (Toyota, Honda, Lancer)
Sales & Distribution of Oil seals and O Rings to Importants clients (i.e ISRO)
Development and Delivery of Conveyor Belting to International Customers (Oil Fields, Gold Mines, Coal Mines, Airports)
Order Processing and allocation of Good to OEM and Aftermarkets.
Elected Class Representative Member of Student Placement Committee Executive of Cultural Committee Several Marketing Projects Internship at J.K. Fenner