Co Owner
Wrong Yakiniku Unlimited Japanese and Korean BBQ Grill
Total years of experience :4 years, 8 Months
Responsible for monitoring and tracking daily team metrics. Provide tier 1 and tier 2 support. Follow-up issues with Tier 3 or Escalation Team. Reporting to Team Manager and participating in monthly business review with Project Director, Team Leads and Team Managers. Managing routine preventive procedures, maintaining and monitoring network issues and computer related issues.
Train incoming and potential technical support agents before hitting operations. Guide and teach new agents basic troubleshooting for network connectivity problems.
Install, configure and maintain network connectivity. Troubleshoot network issues, software issues and resolve technical and network problems. Configure firewall, router and switches. Provide technical support to end-users via phone and email. Set-up and support networks and internet connectivity.
Install and configure hardware, desktops and laptops. Troubleshoot, configure and install software issues. Congfigure and install new and old device. Troubleshoot peripheral issues. Provide technical support to end-users via phone and email.