Branch Manager
SKYCOM Express LLC
Total years of experience :41 years, 2 Months
Handling of overall branch activities, including Sales, Marketing, Operations, Manpower, Administration and HR Activities, with a team of Sales Executives, Operations Supervisor, Field Staff, Sales Support, Customer Relations, Receptionist and Accountant.
• Responsible for working towards Faster and Cost Effective Line haul, Transit Schedule, thus ensuring reduction in transit time and cost effectiveness, for better service to customers.
• Liaising with Customs Authorities, with regards to smooth functioning and faster clearances.
• Increased the sales by 5.9% vis-à-vis last year, in spite of volatile market conditions.
• Incorporated cost effective and speedy line hauls and co-partner tie-ups, which resulted in the boost of sales and cost reduction.
• Responsible for achieving higher sales volumes, faster rotation of vehicle stocks & managing inventory funding.
• Responsible for increasing Sales Satisfaction Index (SSI), by providing all the necessary services to the customer under one roof & giving them excellent purchase experience of a life time.
• Responsible for overall profitability of dealership, without compromising on the quality of service provided to the customers.
• Co-ordination with Principal’s on a daily basis, attend trainings, conferences & seminars.
• Responsible for managing pre & post launch activities of the new vehicles launched.
• Responsible for commencing various profit making departments in the organization, namely Pre-Owned Cars, Insurance Renewal & Corporate Marketing, to give value added services to customers.
• Responsible for preparation of various reports, planning new marketing strategies and advertising.
• Responsible for setting of Targets, devising new schemes, announcing abrupt Incentives, planning events, organise Loan & Exchange Events for achieving higher sales volumes.
• Responsible for quarterly & annual forecasting, driving the sales force towards achievement of set sales targets, combined with excellent Customer Satisfaction.
• Responsible for improving overall Customer Satisfaction Index (C.S.I.) for the group, while dealing with high profile clientele with sky rocketing expectations.
• Responsible for improving Employee Satisfaction Index, by providing them with a healthy working atmosphere, supporting them, by providing user friendly systems & processes, motivating them with lucrative performance based incentives, including picnics, trips & get-to-gathers.
• Responsible for improving the overall Customer Satisfaction Index (C.S.I.) for the group, while dealing with high profile clientele with sky rocketing expectations.
• Also responsible for improving Employee Satisfaction Index, by providing them a healthy working atmosphere, supporting them by providing user friendly systems & processes, motivating them with lucrative performance based incentives, including picnics, trips & get to gathers.
• Responsible for increasing the thru-puts, by conducting service camps, promotions, sending service reminders, regular customer communication & interaction.
• Effective handling of Customer concerns, by providing spontaneous & effective solutions, in coordination with the after sales department, ensuring customer satisfaction, whilst safeguarding the interest of the organisation & principal. Achieved appreciation from principal for the same.
A1 Auto Pvt. Ltd. as Chief Executive Officer (C.E.O.)
Hyundai Motor India Ltd. Passenger Car Division
April 2008 to May 2010
Responsibility: Handling Sales, Service, Spares & Operations of Hyundai authorised Dealership.
Job Profile
• Responsible for the higher sales volume of the dealership, rotation of the vehicle stocks & managing inventory funding.
• Responsible for increasing the Sales Satisfaction Index (SSI), by providing all the necessary services to the customer under one roof & giving them excellent buying experience of a life time.
• Responsible for the profitability of Service operations, by ensuring sufficient vehicle thru put, service promotions & building relations with Insurance companies for body/paint shop activities, to enhance workshop profitability.
• Responsible for enhancing Customer Satisfaction Index (CSI) rating, by providing training at all levels, to increase skilled & efficient workmanship, who would in turn provide excellent service to customer.
• Ensure overall profitability of the dealership, without compromising on the quality of service provided to the customers.
• Co-ordination with the principal on a daily basis, attend trainings, conferences & seminars.
Asset Auto (India) Pvt. Ltd. as General Manager - Sales & Marketing
Mahindra & Mahindra Ltd. Passenger Car Division
January 2007 to March 2008
Responsibility: Handling Sales & Marketing of Mahindra authorised Dealership.
Job Profile
• Sales, Marketing & Sales Operations of SUV's like the Scorpio, Bolero & Utility vehicles like the Max Pickup.
• Also managed the pre & post launch activities of the newly launched vehicle from the stable of Renault, the Logan under joint venture of Mahindra Renault.
• Also responsible for the SSI & CSI activity for achieving high ranking for the dealership.
• Also commenced various profit making departments in the organization, namely Pre-Owned Car Dept., Insurance Renewal Dept., & Corporate Marketing Dept., to give value added services to our customers.
Auto Hangar (India) Pvt. Ltd. as Asst. General Manager - Sales & Marketing
Honda Siel Cars India Ltd. Passenger Car Division
May 2004 to January 2007
Responsibility: Handling Sales & Marketing of Honda Passenger Cars authorised Dealership.
Job Profile
• Responsible for achieving target for sale of New Cars & Pre-owned Cars of the dealership.
• Regular interaction with manufacturer for Vehicle supplies & inventory funding for making funds available for lifting of cars.
• Preparation of various reports, planning schemes and advertising.
• Setting Targets, devising new schemes, announcing abrupt Incentives, planning events, organise Loan & Exchange Events for achieving higher sales volumes.
• Work out quarterly & annual forecasting, drive the sales force towards achievement of set sales targets, combined with excellent Customer Satisfaction.
• Co-ordination with Service & Parts department for smooth functioning of PDI process & Accessory fitments, securing incremental sales revenue through sale of Insurance, Finance, Accessories, etc.
Sai Service Station Ltd. as Marketing Manager - Service Marketing
Maruti Suzuki Cars India Ltd. Passenger Car Division
January 2001 to April 2004
Responsibility: Handling Marketing activities for increasing the inflow of vehicles in workshop.
Job Profile
• To increase workshop revenue, by ensuring increase in vehicle throughput for Service / Repairs / Denting / Painting and Accidental Repairs, at all four outlets in Mumbai.
• To constantly monitor & follow Up on Customer Database, Service Reminders & promote workshop activities to Multinational Corporate Houses, P.S.U.'s, Individuals, Societies, etc. by regularly conducting Service Camps & Sales & Accessory events.
• Promote Extended Warranty, Annual Maintenance Contract schemes & updating customer's with newly introduced facilities & services.
Manaki Automobiles Pvt. Ltd. as Marketing Manager - Service Marketing
General Motors India Ltd. Passenger Car Division
February 1998 to December 2000
Responsibility: Handling Marketing activities for increasing the inflow of vehicles in workshop & Customer Care Activities.
Job Profile
• To promote services and facilities of the workshop, to Corporate Companies, Industries, Professionals and Individuals, thus increasing the customer base and generating additional revenue.
• Business procured, by constant follow up with existing customer data base, cold calling, telemarketing and conducting promotional activities, like arranging 'Service Check Up Camps' at corporate premises, factories and residential complexes.
• Also introduced 'Annual Maintenance Contract' for service and upkeep for vehicles of all models.
• To maintain customer satisfaction, by thorough follow up of data base, sending mailers & letter of thanks to customers whose vehicles were delivered after service and their feedback collected, by calling them on the third day.
• A Service Feedback Card was filled & maintained, which gave us feedback of our service to customer and also helped in improving the quality of service.
Airborne Express India Pvt. Ltd. as Network & Gateway Services Manager - International & Domestic
Service Partner of M/s. Airborne Freight Corporation - U.S.A.
April 1996 to January 1998
Responsibility: Handling day to day activities of Hub Operations, including Customs Clearance.
Job Profile
• Handling India's largest Gateway to the World, where daily more than 2500 shipments are transited Inbound & Outbound.
• Customs Clearance of Inbound and Outbound, International Documents & Samples, after completing the required Customs formalities.
• Liaison with Customs Authorities, Airport Authorities & Courier Council, with regards to smooth functioning and solving of matters related to that particular department.
• Working on Faster & Cost Effective Transit Schedule, thus ensuring reduction in transit time & cost, for better service to customers.
• My greatest strength was to liaison with Line Haul Carriers / Co-loaders for obtaining better services and rates, on an All India level.
Sai Service Station Ltd. as Marketing Manager - Sale of Passenger Cars
Maruti Suzuki Cars India Ltd. Passenger Car Division
October 1990 to March 1996
Responsibility: Procure sales from Corporate business houses & Institutional Sales.
Job Profile
• Proved excellence and surpassed set targets, while promoting sales of Maruti Suzuki Cars. Received award for, "Best Sales Executive", for achieving highest sale of Maruti cars.
• Handling corporate & Institutional Sales, with a team of Sales & Marketing Executives. Increasing the average realisation by maximising incremental sales for Vehicle Accessories, Automobile Finance & Rent-a-Car schemes.
Orient Tours & Travels as Tour Manager - Educational Tours
September 1987 to September 1990
Responsibility: Procure & Conduct Educational & Sightseeing Tours of prominent educational institutions.
Job Profile
• Promoting educational & sightseeing tours to prominent educational institutions & colleges in Mumbai.
• Make pre tour arrangements for travel, accommodation & sightseeing at various places of interest. Co-ordination with Airlines, Railways, Hotels, Camp sites, Tour Guides & Tourism Department of various states.
• Conduct tours by leading & accompanying groups to various destinations.
Airfreight Pvt. Ltd. as Hub Operations Assistant - International & Domestic
Courier & Freight Logistics Partner of M/s. DHL Worldwide Express
February 1983 to August 1987
Responsibility: Handling day to day activities of Hub Operations, including Customs Clearance.