branch operations manager
oman exchange co.w.l.l
Total years of experience :12 years, 1 Months
• Supervise the day-to-day operational functions of the branch including drawer and ATM balancing; overseeing teller and customer service duties; and assisting with customer transactions.
• Approve customer and bank transactions within authority limits.
• Perform pre-audits to identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures.
• Be knowledgeable about all deposit, business, and consumer loan products.
• Maintain proper teller and vault cash levels including ordering coin and currency.
• Responsible for the general maintenance of the facility.
•Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory audits are achieved.
• Collaborate in the hiring, training and retention of staff.
• Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.
• Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.
• Prepare teller and performance appraisals and disciplinary notices as needed.
• Maintain staff schedules to provide adequate coverage at all times.
• Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Develop and grow business and consumer relationships.
• Maintain good public relations with customers and the community.
• Greeting customers, directing them to the appropriate area of the branch and ensuring customer needs are met.
• Managing difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests.
• Maintains the highest level of confidentiality with all information obtained.
• Perform as a team member in allocating and coordinating the workflow.
• Contribute to the fulfillment of department and company objectives and goals.
• Comply with all department and company policies, procedures and regulations.
• Be well organized and pay close attention to details.
• Meet expectations for attendance and punctuality.
• Other duties as assigned.
