Managing Director (MD) ; Chief Operating Officer (COO)
Gulf International Bank
مجموع سنوات الخبرة :20 years, 3 أشهر
Gulf International Bank; Manama, Bahrain 2011 - Present
Managing Director (MD); Chief Operating Officer (COO); Head of Operations, Administration, & IT
Second-largest wholesale bank in Bahrain; provides both Islamic and traditional financial product offerings/services.
Direct all facets of corporate operations, administration, and technology, overseeing $112-million budget. Lead high-performing team of 200+ staff spanning diverse business units including treasury, correspondent relations, retail, accounting, IT development/architecture, customer service, and project/vendor management.
• Managed architecture development, vendor selection, and negotiations for new retail program and wholesale transaction banking capability-including universal banking solution (UBS), treasury system, and 34 subsystems.
• Guided the architectural design process for an innovative private cloud model enabling complete virtualization of application data and capabilities.
• Negotiated high-level contracts for multiple property acquisitions including a new primary office location, data center, and additional regional offices.
• Drive continuous improvement and reduce errors in banking and treasury operations by implementing zero-defect target which decreased errors from 26 in six months to only two.
• Managed large-scale reengineering of back-office business process; introduced straight through processing (STP) to reduce cost and improve efficiency and quality.
Arab National Bank; Riyadh, KSA 2008 - 2011
General Manager (GM); Chief Information Officer (CIO); Head of Information Technology Group
Fifth-largest bank in Saudi Arabia; provides both Islamic and traditional financial product offerings/services.
Directed IT architecture, IT development, customer service, operations, project management, and governance; managed $95-million budget. Restructured dysfunctional organization and motivated 250-person, cross-functional team to exceed expectations and increase productivity while reducing the size and cost of the group. Implemented new PMO structure and processes ensuring consistent timely and quality deliverables.
• Saved $4 million in 2008, $14 million in 2009, and $16 million in 2010 by strategically renegotiating supplier contracts.
• Led the implementation of and conversion to a new core banking system with 38 integrated systems; successfully completed project in just 11 months.
• Established new architecture to reduce applications and complexity from 123 to 80. Built eco-friendly dark data center and major technology infusion; saved $4 million under projected costs.
Cardean Learning Group; Chicago, IL 2006 - 2007
Executive Vice President (EVP) /Chief Operating Officer (COO)
Educational firm providing undergraduate and graduate degrees to approximately 5, 000 students.
Accountable for $37 million in revenue generation; aligned resources with strategic planning and goals. Managed $28-million budget and 130+ staff from marketing, sales, account retention, and IT.
• Drove the extensive cost reduction and productivity increase of an 84-person call center-improved overall sales 150% and individual performance 800% while reducing staff to just 30 employees.
• Oversaw the selection and implementation of a new CRM system as well as a new e-commerce system.
Corbis; Seattle, WA 2005 - 2006
Chief Information Officer (CIO)
Digital and analog image licensing company.
Implemented new quality organization responsible for change management, adherence to procedures, and assurance timely and quality deliverables. Directed the implementation of a new ERP back-office system. Restructured development to focus on sustainable engineering and user interface development as well as traditional applications.
• Reduced annual enterprise-wide networking costs by $1 million while improving access time and reducing network suppliers to a single WAN provider; managed the global implementation, with completion in 90 days.
• Established new VoIP system, saving $900K in telecom costs.
• Drove the selection of a new rights management system, ensuring project implementation plan aligned with the ERP integration plan and requirements.
The CTO Group; San Francisco, CA 1998 - 2005
Managing Principal/Interim CIO
Company provides executive-level information and technology consulting services for clients such as Merrill Lynch, ABN AMRO, Goldman Sachs, Wells Fargo, and Bank of America.
Dramatically improved performance and reduced complexity of high-volume online transaction system. Redefined and reclassified all job functions to align with business requirements.
• Identified $1.3 million in unnecessary capital expenditures and renegotiated supplier contracts to achieve $1 million in savings annually. Reduced staff 35% while improving customer service levels.
• Established new employee performance review criteria and procedures to ensure accurate evaluations and effective reward systems.
• Organized, managed, and mentored $75-million CRM multi-division program for major communication firm.
• Merged multiple groups into single group with cross-divisional responsibilities for global financial institution.
SpatiaLight, Inc.; Novato, CA 1997 - 1998
President; Chief Operating Officer (COO); Board of Directors Member
Miniature liquid crystal display (LCD) development company.
Directed strategic and business planning, operations, engineering, prototype manufacturing, marketing, and sales. Functions included chip design and fabrication, component selection, prototype assembly, LCD material selection, cell design/experimentation, and optics selection/testing.
• Built flexible integrated network supporting telecommuting and Internet e-commerce capabilities at significant cost savings. Changed strategic product direction to much larger consumer-oriented market.
Previous positions include: Director, Creative & Software Development; Compaq Computer Corporation; San Bruno, CA; 1995 - 1997
President; COO; Board of Directors Member; Motion Works Corporation; Vancouver, BC; 1994 - 1995
Director, Core Technologies; Chief Architect; OpenVision Technologies, Inc.; Pleasanton, CA; 1992 - 1994
M.B.A.; Presidential/Key Executive Program; Pepperdine University; Los Angeles, CA
