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La Pyae Aung, hotel guest service executive

La Pyae Aung

hotel guest service executive·Ascott International Management.,Ltd

Malaysia

Diploma, Marketing And Business

Work experience

Total years of experience: 6 years, 3 months

hotel guest service executive

March 2023 - September 2023

Ascott International Management.,Ltd

Singapore, Singapore

March 2023 - September 2023

- Managed financial transactions with precision, ensuring accuracy in accounting.

- Provided personalized guest services, resolving inquiries promptly to maintain high customer
satisfaction.

- Generated and analyzed night audit reports, facilitating informed decision-making.

- Collaborated effectively with cross-functional teams to address guest concerns and ensure smooth operations.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Management Trainee

July 2022 - March 2023

Singa Management Pte.,Ltd

Singapore, Singapore

July 2022 - March 2023

- Orchestrated nightly audits and revenue management for multiple properties, ensuring
compliance with operational standards.

- Led guest relations efforts, optimizing check-in/check-out processes and enhancing overall guest experience.

- Coordinated internal communication and maintained meticulous records to support operational efficiency.

Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

flight attendant

July 2020 - June 2022

Myanmar Airways International

Yangon, Myanmar

July 2020 - June 2022

- Delivered exceptional service in a fast-paced team environment, prioritizing passenger comfort and safety.

- Demonstrated resilience and adaptability during the challenging circumstances of the pandemic.

Company industry:
Airlines
Job role:
Hospitality and Tourism

Owner Representative Office Executive

July 2017 - June 2020

Melia Yangon Hotel

Yangon, Myanmar

July 2017 - June 2020

- Supported owner representation in overseeing hotel operations, focusing on quality control and cost management.

- Played a key role in maintaining daily revenue records and facilitating effective communication among stakeholders.

Company industry:
Hospitality & Accomodation
Job role:
Administration

Education

Strategy First University

March 2019

March 2019

Diploma, Marketing And Business

Myanmar

Thanlyin Technological University

February 2017

February 2017

Bachelor's degree, Electronics And Communication Engineering

Myanmar

Dai Ichi Foreign Language School

February 2017

February 2017

Diploma, Business Administration

Myanmar

Skills

Front Office
Expert
Front Office
Expert
Marketing
Expert
Marketing
Expert
Customer Service
Expert
Customer Service
Expert
Guest Service
Expert
Guest Service
Expert
Hotel Management
Expert
Hotel Management
Expert
Data Entry
Expert
Data Entry
Expert
Administration
Expert
Administration
Expert
Sales
Expert
Sales
Expert
Management
Expert
Management
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Front Office Orientation
Expert
Front Office Orientation
Expert
Guest Services
Expert
Guest Services
Expert
Time Management
Expert
Time Management
Expert
Marketing
Expert
Marketing
Expert
Revenue
Expert
Revenue
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Interpersonal Skills
Expert
Interpersonal Skills
Expert
Teamwork
Expert
Teamwork
Expert
Content Creation
Expert
Content Creation
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
Problem Solving Skills
Expert
Problem Solving Skills
Expert
Microsoft Office
Expert
Microsoft Office
Expert
RMS & OPERA software fluency
Expert
RMS & OPERA software fluency
Expert
Canva
Expert
Canva
Expert
Emails and Telephone Etiquette
Expert
Emails and Telephone Etiquette
Expert
Communication
Expert
Communication
Expert
Month End
Expert
Month End
Expert
Operation
Expert
Operation
Expert
Office Administration
Expert
Office Administration
Expert
Outlook
Expert
Outlook
Expert
Materials
Expert
Materials
Expert
Customer Service
Expert
Customer Service
Expert
Graphics Design
Expert
Graphics Design
Expert
Typing
Expert
Typing
Expert
Order
Expert
Order
Expert
Writing
Expert
Writing
Expert
Tourism
Expert
Tourism
Expert
Team Leadership
Expert
Team Leadership
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Problem Solving
Expert
Problem Solving
Expert
Opera
Expert
Opera
Expert
Office Work
Expert
Office Work
Expert
Mail
Expert
Mail
Expert
Photography
Expert
Photography
Expert
Marketing Strategy
Expert
Marketing Strategy
Expert

Languages

English
Expert
Chinese
Beginner

Training and Certifications

Certifications
HSK2 Chinese Proficiency Certificate
May 2018

Hobbies

  • Traveling