TRAVEL CONSULTANT
CARLSON WAGONLIT TRAVEL
Total years of experience :13 years, 7 Months
Reservations (Flights, Hotels, Car Rentals & Limo Reservations)
Handles both Domestic & International Reservations (All Airlines, Partner Hotels and Car Vendors)
Handles Straight Sale (Multiple Airlines in one Reservation), Modifications, Cancelations and Void
Deals with Schedule Changes & Irrops
Processes both Voluntary & Involuntary Exchanges
Handles Manual and Auto Exchanges, Reissuing of Tickets,
Flight Reconfirmation, Seat assignment, Adding Frequent Traveler Number for the Airlines
Adding Frequent Renter Information for the Hotel and Car Reservations
Deals with the Hotel and Car Vendor directly mostly in regards to Rate Negotiations
Reservations (Flights, Hotels, Car Rentals & Limo Reservations)
Handles both Domestic & International Reservations (All Airlines, Partner Hotels and Car Vendors)
Handles Straight Sale (Multiple Airlines in one Reservation), Modifications, Cancelations and Void
Deals with Schedule Changes & Irrops
Processes both Voluntary & Involuntary Exchanges
Handles Manual and Auto Exchanges, Reissuing of Tickets,
Flight Reconfirmation, Seat assignment, Adding Frequent Traveler Number for the Airlines
Adding Frequent Renter Information for the Hotel and Car Reservations
Deals with the Hotel and Car Vendor directly mostly in regards to Rate Negotiations
Assisting customers’ travel arrangement, suggestions & information such routes, schedules, fares & types of accommodations
Creating & interpreting passenger’s name record
Handles Special Service Requests
Handles Customer Queries related to fares
General Queries on reservation information
Modification & cancellation of Reservation
Assisting Travel Agents & other Airlines Employees
Meeting the customer’s Travel needs doing so with professionalism, friendliness & efficiency
Using proper call control & approaching each call as an opportunity to maximize United’s revenue & service while minimizing customer Inconvenience
Reservations (Flights, Hotels & Car Rentals)
Handles both Domestic & International Flights
Deals with Schedule Changes & Flight Irregularity
Processes both Voluntary & Involuntary Exchanges
Handles Manual Exchanges, Manual Ticketing, Reissuing of Tickets,
Passenger Notification Procedures thru Email, Fax & Voicemail
Knowledge in Queue Work both Inbound & Outbound
Job Description: Handles Domestic Reservations
Skills Acquired: SALES, SERVICE, DIVIDEND MILES, BAGGAGE
CSD DESK (Escalation or Supervisory Calls)
SALES DESK Booking of Flights for Domestic Itinerary
SERVICE DESK Flight Reconfirmation/Seat Assignments/Flight Status/
Special Requests such as Special Meal, Meet & Assist, Wheelchair
Assistance, Unaccompanied Minor Services
REISSUE DESK Involuntary & Voluntary Exchanges/ Involuntary Changes due to flight
cancellations & due to extemporaneous circumstances, Voluntary Changes due to cancellation with Penalty fee
DIVIDEND MILES DESK Deals with Frequent Flyer Priveleges,
Upgrades (Upgrading Seats from Coach to First Class)
Free Travel by acquiring their Points
Discounts & Freebies to our Partner Rental Cars & Hotels
BAGGAGE DESK Lost Luggage
Delayed Deliveries
Broken & Damaged Personal Belongings
ESCALATION DESK Supervisory Calls such as Complaints
Handles Irate Passengers
Compensations / Vouchers
Provides waiver for penalties
Voiding of tickets
Assisting Agents for tough Issues/Concerns