Labdazi Oussama

• Represented hosting operations at Web Summit Qatar, managing reception and flow of 500+ international
attendees.
• Delivered 5-star guest experience at Sheraton Grand Doha Resort & Convention Hotel for high-profile VIP
events.
• Coordinated VVIP guest relations at Rosewood Hotel Doha during Investor Offsite Qatar, ensuring zero
service failures.
• Collaborated with event production teams to maintain seamless operations, on-time scheduling, and guest
satisfaction.

• Managed all front desk operations including check-in/check-out, room assignments, and guest profile
management.
• Processed billing, invoices, and daily cashier reconciliation with zero discrepancy record.
• Delivered personalized service to long-stay international guests, achieving consistent positive feedback.
• Handled guest complaints and special requests efficiently, ensuring high satisfaction scores.

• Supervised a team of 5 front desk agents, ensuring adherence to service standards and SOPs.
• Reduced check-in wait time by streamlining shift handover procedures and room allocation workflow.
• Conducted onboarding and training for new staff on PMS systems, cashiering, and guest handling
protocols.
• Oversaw daily occupancy reports, rate management, and VIP arrivals coordination.
• Resolved escalated guest complaints, maintaining a professional and solution-focused approach.