IT Support Engineer
Access Computers
Total years of experience :14 years, 4 Months
Planned, assembled and installed computer systems in designated networks as per specifications.
Installed and configured IT network components and assisted in the implementation of designed IT network configuration.
Performed customer services on different firms’ departments and resolved hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.
Monitored and administered IT systems of firms and made recommendations to senior managers regarding hardware replacements, upgrades and new installations required.
Provided solutions and technical guidance to clients facing technical issues and difficulties.
Maintained records of hardware issues, performance and supplies.
Configured and installed new Microsoft systems
Troubleshooted and resolved desktop support issues
Maintained the up to date operating procedures inside the IT department
Performed off hour help desk support
Created user accounts and managed access control of desktop and Network applications
Worked with hardware and software dealers to confirm well-timed product delivery
Maintained hardware and software record
BACHELOR OF COMPUTER APPLICATION (BCA) From the MG UNIVERSITY, INDIA
