Lifestyle Manager
Quintessentially
Total years of experience :2 years, 7 Months
Managing multinational accounts (Visa, Amex, and ADCB) as well as Private Members both nationally and abroad
Responsible for advising clients on accommodation, restaurants and organising their various itineraries globally
Success rate of fulfilling client requests at 85% Proactively suggesting process changes to increase workflow efficiency
Sell and service: Consumer, Medical and Commercial Lines of insurance
Familiar with fast-paced call center environment, taking up to 90 calls per day across 9 internal applications Attend intensive product training across all insurance lines
Assisted customers with Motor, Travel, and Medical claims
Worked as part of a team that handled and managed customer requests and complaints. Completed an
e-commerce concepts course.
Implemented The White Friday Campaign - worked under extreme pressure and was able to achieve the expected output level.
Recognized by Senior Management for handling customers professionally and achieving targets.
Looked after the day - to- day operation and management of the branch from welcoming new members to orientations and handling schedules.
Achieved high customer satisfaction comments.
I am an Honors Business Management graduate with a rating in the top tenth percentile.
I have successfully completed all the examinations and achieved an equivilency of 90%.